Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At careerzynith, we're on a mission to revolutionize the way people interact with technology and each other. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in helping us achieve this vision by providing top-notch support to our customers through our mobile application, myColorado. If you're passionate about technology, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower individuals and organizations to achieve their full potential. Our team is dedicated to creating a culture of excellence, collaboration, and continuous learning. We're committed to making a positive impact in the lives of our customers, employees, and the communities we serve.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our mobile application, myColorado. You'll troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, install the myColorado software on supported devices, and employ Incident Management procedures to enter tickets into our tracking system.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for our mobile application, myColorado
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into our tracking system
* Collaborating with our team to resolve complex issues and improve our support processes
* Providing exceptional customer service and support through live chat and other communication channels
* Staying up-to-date with the latest technology trends and developments in the mobile application support industry
**Minimum Qualifications**
To be considered for this role, you must meet one of the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We understand that experience and education can take many forms. If you don't meet the minimum qualifications, you may still be considered for this role if you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
While not required, we encourage candidates with the following qualifications to apply:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficiency in using technology, including mobile devices and software applications
* Strong customer service skills and ability to provide exceptional support
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:
* Develop your technical skills and knowledge in mobile application support
* Collaborate with our team to resolve complex issues and improve our support processes
* Participate in training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and contribute to the growth and success of our organization
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado. Our team is dedicated to creating a culture of excellence, collaboration, and continuous learning. We're committed to making a positive impact in the lives of our customers, employees, and the communities we serve.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply**
If you're passionate about technology, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions that empower individuals and organizations to achieve their full potential. Our team is dedicated to creating a culture of excellence, collaboration, and continuous learning. We're committed to making a positive impact in the lives of our customers, employees, and the communities we serve.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing Tier I support and customer assistance for our mobile application, myColorado. You'll troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, install the myColorado software on supported devices, and employ Incident Management procedures to enter tickets into our tracking system.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:
* Providing Tier I support and customer assistance for our mobile application, myColorado
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into our tracking system
* Collaborating with our team to resolve complex issues and improve our support processes
* Providing exceptional customer service and support through live chat and other communication channels
* Staying up-to-date with the latest technology trends and developments in the mobile application support industry
**Minimum Qualifications**
To be considered for this role, you must meet one of the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We understand that experience and education can take many forms. If you don't meet the minimum qualifications, you may still be considered for this role if you have:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
**Preferred Qualifications**
While not required, we encourage candidates with the following qualifications to apply:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficiency in using technology, including mobile devices and software applications
* Strong customer service skills and ability to provide exceptional support
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Service Desk Specialist/Live Chat Agent, you'll have opportunities to:
* Develop your technical skills and knowledge in mobile application support
* Collaborate with our team to resolve complex issues and improve our support processes
* Participate in training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and contribute to the growth and success of our organization
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado. Our team is dedicated to creating a culture of excellence, collaboration, and continuous learning. We're committed to making a positive impact in the lives of our customers, employees, and the communities we serve.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and growth
**How to Apply**
If you're passionate about technology, enjoy working with people, and thrive in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!
Apply Now!
Apply for this job