Experienced Service Desk Specialist/Live Chat Agent β Mobile Application Support and Customer Assistance
At careerzynith, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About careerzynith**
careerzynith is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about technology, and we're committed to creating a workplace culture that's collaborative, inclusive, and fun. We believe that our employees are our greatest asset, and we're always looking for talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. This is an exciting opportunity to join a leading technology company and contribute to the development of innovative solutions that make a real impact.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado application, ensuring that customers receive timely and effective support.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to resolve complex issues.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.
* Collaborating with our development team to identify and resolve technical issues, and providing feedback on the user experience.
* Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
**Minimum Qualifications**
To be considered for this role, you'll need to meet the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're looking for candidates with the following preferred qualifications:
* Jira experience, with a strong understanding of agile project management principles.
* ITIL Certification, with a focus on incident management and problem resolution.
* Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
* Government work experience, with a focus on supporting government agencies and organizations.
* Apple and Google Play Store experience, with a strong understanding of mobile application development and deployment.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Our company culture is built on collaboration, inclusivity, and fun, and we're committed to creating a workplace that's welcoming and engaging for all employees. We offer a range of benefits and perks, including:
* Competitive salary and benefits package.
* Flexible work arrangements, including remote work options.
* Ongoing training and professional development opportunities.
* Collaborative and supportive team environment.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive hourly rate.
* Comprehensive health insurance package.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Access to ongoing training and professional development opportunities.
**How to Apply**
If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's welcoming and inclusive for all employees.
Apply for this job
**About careerzynith**
careerzynith is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about technology, and we're committed to creating a workplace culture that's collaborative, inclusive, and fun. We believe that our employees are our greatest asset, and we're always looking for talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. This is an exciting opportunity to join a leading technology company and contribute to the development of innovative solutions that make a real impact.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
* Providing Tier I support and customer assistance for our myColorado application, ensuring that customers receive timely and effective support.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to resolve complex issues.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved.
* Collaborating with our development team to identify and resolve technical issues, and providing feedback on the user experience.
* Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
**Minimum Qualifications**
To be considered for this role, you'll need to meet the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. These may include:
* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we're looking for candidates with the following preferred qualifications:
* Jira experience, with a strong understanding of agile project management principles.
* ITIL Certification, with a focus on incident management and problem resolution.
* Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
* Government work experience, with a focus on supporting government agencies and organizations.
* Apple and Google Play Store experience, with a strong understanding of mobile application development and deployment.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
**Work Environment and Culture**
As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. Our company culture is built on collaboration, inclusivity, and fun, and we're committed to creating a workplace that's welcoming and engaging for all employees. We offer a range of benefits and perks, including:
* Competitive salary and benefits package.
* Flexible work arrangements, including remote work options.
* Ongoing training and professional development opportunities.
* Collaborative and supportive team environment.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**Compensation and Benefits**
We offer a competitive salary and benefits package, including:
* Competitive hourly rate.
* Comprehensive health insurance package.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Access to ongoing training and professional development opportunities.
**How to Apply**
If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're committed to creating a workplace that's welcoming and inclusive for all employees.
Apply for this job