**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems. **About arenaflex** arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about pushing the boundaries of what's possible, and we're committed to creating a work environment that's collaborative, inclusive, and inspiring. If you're a tech-savvy individual who's passionate about helping others, we want to hear from you! **Job Summary** As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and employing Incident Management procedures to enter tickets into our tracking system. You'll work closely with our team to ensure that our customers receive the best possible experience, and you'll be an integral part of our efforts to deliver exceptional service and support. **Responsibilities** * Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner. * Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, using your technical expertise to identify and resolve problems. * Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience. * Employ Incident Management procedures to enter tickets into our tracking system, ensuring that issues are properly documented and resolved in a timely manner. * Collaborate with our team to identify and resolve recurring issues, and to develop strategies for improving our customer support processes. * Participate in training and professional development opportunities to stay up-to-date on the latest technologies and best practices in customer support. **Minimum Qualifications** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **Work Environment and Culture** As a remote employee of arenaflex, you'll have the flexibility to work from anywhere in Colorado, with a stable internet connection and a quiet workspace. Our team is collaborative, inclusive, and passionate about delivering exceptional service and support. We're committed to creating a work environment that's inspiring, challenging, and rewarding, and we offer a range of benefits and perks to support your career growth and well-being. **Compensation and Benefits** arenaflex offers a competitive salary and benefits package, including: * A base salary of $45,000 - $60,000 per year, depending on experience. * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and career growth. **How to Apply** If you're a motivated and tech-savvy individual who's passionate about helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive employer. Apply for this job