Experienced Service Desk Specialist for myColorado Mobile Application Support – Remote Opportunity from Anywhere in Colorado

Introduction to the Governor's Office of Information Technology The Governor's Office of Information Technology (OIT) is at the forefront of innovation, dedicated to improving the lives of all Coloradans through cutting-edge technology solutions and collaborative efforts. As a leading government IT organization, OIT is committed to providing equitable access to services, fostering a culture of inclusion, diversity, and equity, and supporting the well-being of its employees. If you're passionate about technology, customer service, and making a positive impact, we invite you to join our dynamic team as a Service Desk Specialist for the myColorado mobile application. Job Overview In this critical role, you will provide Tier I support and customer assistance for the myColorado mobile application, ensuring seamless user experiences and resolving technical issues efficiently. As a Service Desk Specialist, you will be the primary point of contact for users, troubleshooting, reproducing, and resolving problems in both iOS and Android operating systems. Your expertise will be essential in maintaining the highest level of customer satisfaction and contributing to the overall success of the myColorado application. Key Responsibilities: Provide exceptional customer service and technical support to myColorado users via phone, email, or other communication channels Troubleshoot and resolve technical issues related to the myColorado application on various mobile devices and operating systems Install and configure myColorado software on supported devices, following established procedures and guidelines Utilize Incident Management procedures to document and track issues, ensuring timely resolution and minimal downtime Collaborate with internal teams, including development and operations, to identify and address root causes of technical issues Stay up-to-date with the latest mobile technologies, trends, and best practices, applying this knowledge to continuously improve support services Qualifications and Requirements To be successful in this role, you should possess: Minimum Qualifications: One year of professional experience in an occupational field related to mobile application support, or an equivalent combination of education and experience Associate's degree from an accredited institution in a field of study related to computer science, computer information systems, cybersecurity, or other related technical degrees Preferred Qualifications: ITIL Certification Agile and scrum methodology experience Government work experience Familiarity with iTunes, Apple, and Google Play Store Experience with diverse mobile devices and operating systems Essential Skills and Competencies: Excellent communication and customer service skills Strong technical troubleshooting and problem-solving abilities Ability to work independently and as part of a team Adaptability and flexibility in a fast-paced environment Strong attention to detail and organizational skills Career Growth and Development Opportunities At OIT, we are committed to the growth and development of our employees. As a Service Desk Specialist, you will have access to: Ongoing training and professional development opportunities to enhance your technical skills and knowledge Mentorship and coaching from experienced professionals in the field Opportunities for advancement and career progression within the organization A collaborative and inclusive work environment that fosters innovation and creativity Work Environment and Company Culture OIT is dedicated to creating a positive and supportive work environment that values diversity, equity, and inclusion. As an employee, you can expect: A healthy work-life balance and flexible scheduling options Competitive salary and benefits package Opportunities for remote work and flexible work arrangements A dynamic and collaborative team environment that encourages open communication and feedback Compensation and Benefits The salary range for this position is $58,596.00 - $65,000.00 annually, depending on experience and qualifications. OIT offers a comprehensive benefits package, including: Medical, dental, and vision insurance Retirement savings plan Opportunities for professional development and growth Conclusion If you are a motivated and customer-focused individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity. As a Service Desk Specialist for the myColorado mobile application, you will play a critical role in ensuring the success of this innovative platform and making a positive impact on the lives of Coloradans. Join our team and be part of a dynamic and inclusive organization that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding and challenging career with the Governor's Office of Information Technology. Apply for this job