Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark At blithequark, we are passionate about leveraging technology to make a positive impact on people's lives. As a leader in our industry, we are committed to delivering exceptional service and support to our users. We are now seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to join our team, providing critical assistance to ensure the smooth operation of our mobile application, myColorado. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Overview This is a remote position based in Colorado, offering a unique chance to work from anywhere in the state. As a Service Desk Specialist/Live Chat Agent, you will be responsible for providing Tier I support and customer assistance for our mobile application, utilizing chat tools and following our standard operating procedures. Your expertise in troubleshooting, problem resolution, and incident management will be essential in ensuring the highest level of service to our users. Key Responsibilities Provide Tier I support and customer assistance for our mobile application, responding to user inquiries and resolving issues in a timely and professional manner. Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models. Install myColorado software on supported devices, following defined procedures, processes, and methods. Employ Incident Management procedures to enter tickets into our required tracking system, ensuring accurate and efficient issue resolution. Collaborate with our team to identify and implement process improvements, enhancing the overall user experience and service delivery. Qualifications and Requirements To be successful in this role, you will need to meet the following minimum qualifications: One year of professional experience in an occupational field related to mobile application support, or an Associate's degree from an accredited institution in a field of study related to Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. Ability to work independently and as part of a team, with excellent communication and problem-solving skills. Strong knowledge of mobile operating systems, including iOS and Android, and experience with diagnostic tools and mobile device troubleshooting. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience with Jira, ITIL Certification, Agile and scrum methodology, and government work experience. Familiarity with Apple and Google Play Store, as well as experience with a range of mobile device makes and models. Training or Certification related to mobile application support, incident management, or customer service. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Technical expertise : Strong knowledge of mobile operating systems, diagnostic tools, and mobile device troubleshooting. Communication skills : Excellent written and verbal communication skills, with the ability to effectively interact with users and team members. Problem-solving skills : Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues. Time management skills : Ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. Teamwork and collaboration : Ability to work collaboratively with our team, sharing knowledge and expertise to achieve common goals. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to: Comprehensive training programs, including onboarding and ongoing professional development opportunities. Mentorship and coaching from experienced team members, helping you to develop your skills and expertise. Opportunities for career advancement, with a clear path for professional growth and development. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote team member, you will be part of a dynamic and collaborative team, with regular virtual meetings and opportunities for social interaction. Our company culture is built on the values of: Respect : We value and respect each other's differences, promoting a culture of inclusivity and diversity. Integrity : We operate with integrity, honesty, and transparency, in all our interactions and decision-making. Innovation : We encourage creativity, innovation, and experimentation, embracing new ideas and approaches. Customer focus : We are committed to delivering exceptional service and support to our users, exceeding their expectations and building long-term relationships. Compensation, Perks, and Benefits As a Service Desk Specialist/Live Chat Agent at blithequark, you will be eligible for a competitive salary and benefits package, including: Comprehensive health, dental, and vision insurance. 401(k) retirement plan, with company matching contributions. Paid time off, including vacation, sick leave, and holidays. Opportunities for professional development and career growth. Access to cutting-edge technology and tools, supporting your work and professional development. Conclusion If you are a motivated and skilled Service Desk Specialist/Live Chat Agent, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. With our commitment to innovation, customer focus, and employee development, you will be part of a dynamic and supportive team, making a real difference in the lives of our users. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark. Apply for this job