Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation for Live Chat and Remote Data Entry Operations

Introduction to blithequark At blithequark, we pride ourselves on being a dynamic and innovative organization that values the contributions, management, and effect of each colleague. We strive to uphold our organization's values and effective backing promise to offer the world's first-class customer experience every day, with the utmost integrity. Our goal is to create an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a pioneer in customer listening and experience. About the Role We are seeking an experienced Senior Statistics Architect to join our team and assist in the transformation and innovation of our end-to-end Voice of the Customer method. As a Senior Statistics Architect, you will play a crucial role in helping us improve and maintain our new Voice of the Customer technique, sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive this transformation. Key Responsibilities Work closely with the application teams to outline, frame, and capture business needs, growing information of Voice of the Customer methods and leveraging the same to define and transform the data within the Cornerstone big data platform. Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions, allowing big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level. Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem, powering customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools. Proactively identify and automate manual tasks to improve quality and efficiency, and position entails working closely with partners from GSN and AET to prioritize, define, increase, and test the data for various use cases as part of the VOC end-to-end technique. Essential Qualifications To be successful in this role, you should have hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years. This should involve active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables. You should also be familiar with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups. Preferred Qualifications Experience working with big data ecosystems and transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) Strong understanding of data modeling and architecture, with the ability to design and build robust data models Excellent collaboration and communication skills, with the ability to work closely with cross-functional teams Strong problem-solving skills, with the ability to proactively identify and automate manual tasks Experience working in an Agile environment, with a strong understanding of Agile methodologies and principles Career Growth and Learning Benefits At blithequark, we prioritize the growth and development of our colleagues, offering career development and education opportunities to help you achieve your goals. We believe in investing in our people, providing them with the skills and knowledge needed to succeed in their roles and advance in their careers. With a strong focus on innovation and transformation, you will have the opportunity to work on exciting projects, collaborate with talented colleagues, and develop new skills and expertise. Work Environment and Company Culture Our work environment is dynamic, innovative, and collaborative, with a strong focus on teamwork and camaraderie. We believe in creating an environment where each person is seen, heard, and feels like they belong, with a strong emphasis on diversity, equity, and inclusion. Our company culture is built on a foundation of integrity, respect, and empathy, with a commitment to making a positive impact on our customers, colleagues, and communities. Compensation, Perks, and Benefits We offer a competitive base salary, bonus incentives, and a range of benefits to support your holistic well-being, including: Competitive base salaries Bonus incentives Support for economic well-being and retirement Flexible working model with hybrid, on-site, or digital arrangements depending on position and business need Generous paid parental leave policies (depending on your location) Free access to on-site health facilities staffed with nurses and doctors (depending on location) Free and confidential counseling aid through our Healthy Minds program Career development and education opportunities Conclusion If you are a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. With a strong focus on innovation, transformation, and customer experience, we offer a dynamic and collaborative work environment, competitive compensation and benefits, and opportunities for career growth and development. Apply now to take the first step in your journey with blithequark! Apply for this job