**Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning**

At arenaflex, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, arenaflex continues to grow and evolve as a world-class e-commerce platform. arenaflex's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world. **Join arenaflex's Team of Visionaries** We are looking for a leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Senior Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team. **Key Responsibilities:** * Manage a team of analysts and managers spread across multiple countries to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. * Lead a high-performing team, focusing on performance management, hiring, development, and performance management. * Develop and implement a comprehensive forecasting strategy that ensures low error contact forecasts to ensure service level delivery. * Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives. * Analyze various sources of data, and standardize forecasting activities across the team. * Develop and maintain strong relationships with cross-functional teams, including sales, marketing, and product development. * Stay up-to-date with industry trends and best practices in forecasting and capacity planning. **Essential Qualifications:** * Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field. * 10+ years of experience in Forecasting/Planning, with a proven track record of success in a similar role. * Experience managing a team of analytic professionals, including hiring, development, and performance management. * Strong technical skills, including SQL, statistical analysis, and data visualization tools. * Excellent communication skills to share findings in an understandable and actionable manner. * Ability to lead successfully in a dynamic, fast-paced environment. * Ability to manage a team to meet tight deadlines and prioritize workloads. **Preferred Qualifications:** * MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience. * Experience in forecasting, time-series, and multivariate regression. * Combination of technical skills and business savvy to interface with all levels and disciplines across the organization. * Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment. * Experience using AWS technologies such as Redshift, S3, etc. * Excellent interpersonal, written, and oral communication skills. * Natural curiosity and desire to learn. **What We Offer:** * Competitive salary and benefits package. * Opportunity to work with a world-class e-commerce platform. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. **Why Join arenaflex?** arenaflex is a company that values innovation, customer experience, and employee growth. We offer a dynamic and collaborative work environment that encourages creativity, experimentation, and learning. Our team is passionate about making a positive impact on the lives of shoppers and sellers around the world. If you are a motivated and experienced professional who is passionate about customer experience and forecasting, we encourage you to apply for this exciting opportunity. **How to Apply:** If you are a motivated and experienced professional who is passionate about customer experience and forecasting, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates who share our values and are passionate about making a positive impact on the lives of shoppers and sellers around the world. Apply for this job