**Experienced Senior Manager - Customer IAM Operations: Lead the Way in Identity and Access Management at arenaflex**

Are you a seasoned professional with a passion for Identity and Access Management (IAM)? Do you have a strong background in operational leadership, with a proven track record of driving success in complex environments? If so, we want to hear from you! arenaflex is seeking an experienced Senior Manager - Customer IAM Operations to join our team, and we're excited to offer a unique opportunity to make a real impact in the world of IAM. **About arenaflex** arenaflex is a leading organization that operates at the forefront of innovation, connecting people and uniting the world through cutting-edge technology and services. As a global company with a presence in hundreds of locations around the world, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and operate. Our Cybersecurity and Digital Risk (CDR) team is dedicated to keeping our customers' and employees' information safe and secure, and we're looking for talented individuals like you to help us achieve our mission. **The Role** As a Senior Manager - Customer IAM Operations, you will be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of the customer identity services. This role is essential for maintaining the integrity and availability of arenaflex's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. You will provide oversight of our Operational support team for the program platforms and lead a team of operations specialists and engineers to deliver high-quality services that align with CIAM objectives. **Key Responsibilities** * Contribute to the Identity and Access Management (IAM) vision and roadmap * Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program by continuously evaluating approach to reduce incidents and improve response times * Lead and mentor a team of operations specialists and engineers, including managing vendor relationship deliverables with Managed Service Providers (MSP) to ensure contractual obligations are met * Partner engagement and effective communication with other CIAM leaders, IT teams, and business units to ensure operational integration meets the program objectives * Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels * Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to arenaflex's customer identity standard * Report on these metrics to provide clarity and drive improvements across CIAM operations **Qualifications** To succeed in this role, you will need: * A Bachelor's degree in Science, Technology, Engineering, or Science * 9+ years of experience in STEM fields, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people * ITIL Process experience, particularly with incident, problem, and change management * Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies * Solid understanding of IAM principles in cloud-first environments * Understanding of PCI, SOX, EU-GDPR regulations, and IAM * Ability to influence technology teams to deliver a frictionless employee identity experience * Experience influencing teams and partners without direct authority over them * Coached individuals and leaders at multiple levels, with tangible results * Established relationships with partners across all levels and departments * Superb communication skills at all levels of organization * Must be legally authorized to work in the United States for any employer without sponsorship * Successful completion of an interview required to meet job qualification * Reliable, punctual attendance is an essential function of the position **Preferred Qualifications** * Cybersecurity, Risk Management, Computer Science, or Information Management * ITIL Certification, particularly ITIL Expert or Master * Experience in cloud-first environments * Knowledge of IAM technologies, controls, and best practices **What We Offer** * Competitive salary range: $126,225 - $185,130 * Remote option may be available * Opportunity to work with a leading organization in the field of IAM * Collaborative and dynamic work environment * Professional development and growth opportunities * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and more **Why Join arenaflex?** * arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion * We value diverse experiences, perspectives, and encourage everyone who meets the minimum qualifications to apply * We offer a unique opportunity to make a real impact in the world of IAM * Our team is passionate about innovation, collaboration, and delivering exceptional results **How to Apply** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job