**Experienced Senior Learning Specialist – Driving Exceptional Training Experience at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences through innovative training solutions. Our Amazon Business Customer Service (ABCS) Learning Delivery team is seeking a highly skilled and experienced Senior Learning Specialist to lead and support a team of up to 30 Customer Support Associates. As a key member of our team, you will be responsible for creating an optimal adult learning environment that encourages long-term success and drives business performance. **About arenaflex** arenaflex is a leading e-commerce company that has revolutionized the way people shop and live. With a strong focus on customer satisfaction, we're constantly looking for ways to improve our services and provide the best possible experience for our customers. Our Learning Delivery team is at the forefront of this effort, developing and implementing training programs that equip our Customer Support Associates with the skills and knowledge they need to excel in their roles. **Job Summary** As a Senior Learning Specialist at arenaflex, you will be responsible for designing, developing, and delivering training programs that meet the needs of our Customer Support Associates. You will work closely with operational stakeholders to identify learning gaps and develop targeted training solutions that drive business performance. Your expertise in adult learning, content design, and facilitation will be essential in creating an engaging and effective learning environment that encourages long-term success. **Key Responsibilities** As a Senior Learning Specialist, you will perform the following tasks: * Supervise structured learning metrics and oversee their results for the assigned territory and region. * Manage live performance metrics end-to-end for the assigned territory. * Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches. * Maintain data and analysis through reports on Excel (as per business requirements). * Ensure completion of new hire training programs, coaching, and other performance improvement programs on time. * Partner with operational stakeholders as a key point of contact for the Learning Experience team. * Identify learning coaches and certify them. * Lead individual improvement projects to enhance business performance. * Drive quality and learning metrics. * Conduct chime sessions and classroom sessions with stakeholders. **Essential Qualifications** * 2+ years of experience in training delivery roles. * 1 year of experience in Customer Service or customer service-related work experience. * Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software. * Highly accurate and fluent in Japanese and English. * Spoken and written accuracy and fluency in Japanese and English. * Flexible to work within a 24/7 x 365 days global team across a variety of time zones. * Knowledge of adult learning, content design, and facilitation. **Preferred Qualifications** * Experience as a trainer, corporate training specialist, or related position. * Project management skills with the ability to supervise multiple projects. * Strong ability to multi-task. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong analytical and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Knowledge of adult learning principles and instructional design. * Experience with training delivery software and tools. * Strong project management skills with the ability to supervise multiple projects. * Ability to work effectively in a global team across various time zones. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Learning Specialist, you will have opportunities to: * Develop and implement training programs that drive business performance. * Work closely with operational stakeholders to identify learning gaps and develop targeted training solutions. * Collaborate with a global team of learning professionals to share best practices and expertise. * Participate in professional development opportunities, including training and certification programs. * Contribute to the development of arenaflex's Learning Experience team and strategy. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our company culture is built on a strong foundation of trust, respect, and open communication. As a Senior Learning Specialist, you will be part of a global team that is passionate about delivering exceptional customer experiences through innovative training solutions. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. Our benefits include: * Comprehensive health insurance. * Retirement savings plan. * Paid time off and holidays. * Professional development opportunities. * Flexible work arrangements. **How to Apply** If you're a motivated and experienced learning professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Apply Now** Apply Job! Apply for this job