Experienced Senior Learning Specialist - Customer Service Training and Development at Blithequark

Join the Blithequark Team as a Senior Learning Specialist and Revolutionize Customer Service Training Blithequark is seeking an exceptional Senior Learning Specialist to lead and support a team of Customer Support Associates in delivering top-notch customer service experiences. As a Senior Learning Specialist at Blithequark, you will be responsible for designing, developing, and delivering innovative training programs that cater to diverse learning needs. If you are a passionate educator with excellent communication skills and a flair for creativity, we encourage you to apply for this exciting opportunity. About Blithequark and the Industry Blithequark is a leading organization dedicated to providing exceptional customer experiences through cutting-edge solutions and innovative approaches. Our customer service teams are at the forefront of delivering world-class support to our clients, and we are committed to equipping them with the skills and knowledge necessary to excel in their roles. The Senior Learning Specialist will play a critical role in shaping the learning experience at Blithequark, driving initiatives that foster a culture of continuous learning and improvement. Key Responsibilities As a Senior Learning Specialist at Blithequark, you will be responsible for: Designing, developing, and delivering training programs that cater to diverse learning needs, including self-directed, instructor-led, virtual, and experiential learning. Creating an optimal adult learning environment that encourages long-term success, both in-person and virtually. Coaching, developing, and managing the performance and engagement of Customer Support Associates. Supervising structured learning metrics and overseeing results for assigned territories and regions. Managing live performance metrics end-to-end for assigned territories. Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches. Maintaining data and analysis through reports on Excel, as per business requirements. Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time. Partnering with operational stakeholders as a key point of contact for the Learning Experience team. Identifying learning coaches and certifying them. Leading individual improvement projects to enhance business performance. Driving Quality and Learning metrics. Conducting Chime sessions and classroom sessions for stakeholders. Essential Qualifications To be successful as a Senior Learning Specialist at Blithequark, you will need: 2+ years of experience in training delivery roles. 1 year of experience in Customer Service or customer service-related work experience. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software. Highly accurate and fluent in Japanese and English, both spoken and written. Flexibility to work within a 24/7 x 365 days global team across various time zones. Knowledge of adult learning, content design, and facilitation. Preferred Qualifications We prefer candidates with: Experience as a trainer, corporate training specialist, or related position. Project management skills with the ability to supervise multiple projects. Strong ability to multi-task. Career Growth Opportunities and Learning Benefits At Blithequark, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have opportunities to: Lead and manage a team of Customer Support Associates. Design and deliver innovative training programs that impact the organization. Collaborate with cross-functional teams to drive business performance. Develop your skills and expertise in adult learning, content design, and facilitation. Work Environment and Company Culture At Blithequark, we pride ourselves on a dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. Our company culture is built on the principles of: Customer obsession. Ownership. Invent and simplify. Are right, a lot. Learn and be curious. Hire and develop the best. Insist on the highest standards. Think big. Bias for action. Frugality. Earn trust. Dive deep. Have backbone; disagree and commit. Deliver results. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive salary. Opportunities for bonuses and incentives. Comprehensive benefits package, including health, dental, and vision insurance. Retirement savings plan. Paid time off and holidays. Flexible work arrangements. Conclusion If you are a passionate and innovative learning professional looking to make a difference in the customer service industry, we encourage you to apply for this exciting opportunity at Blithequark. As a Senior Learning Specialist, you will have the chance to design and deliver training programs that impact the organization, lead and manage a team, and drive business performance. We look forward to hearing from you! Apply for this job