**Experienced Senior Customer Success Manager – Global Language Training Platform**

Are you a seasoned customer success professional with a passion for languages and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a trailblazing language training platform that's revolutionizing the way international organizations learn and communicate. **About blithequark** At blithequark, we're on a mission to enhance productivity, foster collaboration, and unleash human potential through language training. Founded in 2010, our platform has established itself as a global leader in corporate language education, supporting clients across 150 countries with live language coaching and role-specific courses that bridge critical soft and technical skill gaps. With a robust foundation and an ever-evolving vision, we're committed to delivering exceptional customer experiences that drive long-term success. **What You'll Be Doing** As a Senior Customer Success Manager at blithequark, you'll play a critical role in ensuring our customers achieve their language training goals. Your primary responsibilities will include: * Empathizing with every aspect of the customer journey, putting their needs first and delivering exceptional customer experiences * Guiding and coaching customers through the onboarding process, ensuring they're set up for success from day one * Delivering adoption and engagement-related insights and readouts of specific customer outcomes in business reviews * Partnering with Key Account Managers to collaborate and communicate, ensuring alignment on plans and driving high retention and engagement * Exploring upsell and expansion opportunities with Key Account Managers to increase blithequark's footprint within customers * Working closely with cross-functional team members to translate business needs and product requirements into new solutions for customers * Helping drive customer references and case studies * Compliance with blithequark's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators * Preparing reports and business reviews to customers to generate visibility of program's performance **What We're Looking For** To succeed in this role, you'll need: * 8+ years of relevant experience in a customer-facing customer success, account management, or strategic consulting organization * Fluency in English and Spanish are required, additional languages are a bonus * Project Management experience, Problem Solving and Negotiation skills * Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio * Tech-savviness, ability to work with spreadsheets, creating reports and business reviews for clients * Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus * Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption * Strong interpersonal skills and experience building strong internal and external relationships * Adaptability to dynamic environments * Consistent track record of highly professional customer service in a fast-paced, dynamic environment * Diplomacy, tact, and poise under pressure when working through customer issues * Bachelor's Degree **What Would Be Nice To Have** While not required, experience in directly interfacing with HR departments, prior experience in the EdTech sector, and experience in managing education programs would be highly beneficial. **This Position is a Match for You If** You possess exceptional communication skills, allowing you to effectively interact with customers and convey solutions clearly. You demonstrate high levels of empathy, enabling you to understand and address customer concerns with sensitivity and understanding. You exhibit strong problem-solving abilities, enabling you to identify and resolve customer issues promptly and efficiently. You showcase excellent time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner. You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success. You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities. You excel in relationship building, fostering strong, trust-based connections with customers to drive long-term success. **In Addition to a Rewarding Job** Working at blithequark, you'll enjoy: * Competitive salary, bonus, and stock options * Great benefits: medical insurance, cell phone and wifi reimbursement, home office and wellness budget, team events * Remote-friendly work policies * Professional development budget * Language classes with blithequark * Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world **We Believe in a Workplace That Is Meant for Everyone** blithequark is an equal opportunity employer. We believe that a creative, engaged, and diverse team can transform the market and positively impact people's lives through education. We're committed to promoting Diversity, Equity, and Inclusion initiatives in our company, and our selection process has no restrictions. Our goal is to assemble a diverse team that will help us be leaders in our market. **** If you're a motivated and results-driven customer success professional with a passion for languages, we encourage you to apply to this exciting opportunity at blithequark. Apply for this job