**Experienced Senior Customer Success Manager – Data Security, Compliance, and AI Data Management**

At arenaflex, we're revolutionizing the way organizations manage their data, and we're looking for a seasoned Senior Customer Success Manager to join our team. As a leader in the data security, compliance, and AI data management space, we're passionate about helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. **About arenaflex** arenaflex is an innovative tech startup that's leading the market in all things data. We're a global team of passionate individuals who are dedicated to innovation and next-gen technology. Our achievements have been recognized by some of the industry's most prestigious awards, including: * arenaflex Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards * arenaflex has been named one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running) by CRN * arenaflex has been recognized as one of the 100 Best Tech Companies to Work For in 2024 by DUNS * arenaflex has been shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity **Our Culture** At arenaflex, our team is the foundation of our success. We're a people-centric culture that's fast-paced and rewarding. You'll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. **Job Description** We're looking for a Senior Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from arenaflex's platform. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. **Key Responsibilities** * Manage the customer relationship, risk, and revenue * Build trust and create meaningful relationships among champions and key executives within each account * Be the voice of the customer within arenaflex to advocate on behalf of customer issues and needs * Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization * Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell * Identify risk and execute a cross-functional risk mitigation plan * Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors * Share our Values of Care-Do-Try-Shine! **What You'll Bring** * 5+ years in Customer Success managing a portfolio of large enterprise accounts * Background in big data, privacy, data governance, or information security as either customer or vendor * Ability to understand customer needs and provide appropriate best practices * Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell * Deep understanding of value drivers in recurring revenue business models * Familiarity with on-premise and/or cloud data landscape * Outstanding interpersonal communication, customer relationship, and executive presentation skills * Excellent organization skills and ability to multitask in a fast-paced startup environment * Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment * BS/BA degree **Our Values** We look for people who embody our values - Care, Do, Try & Shine. * Care - We care about our customers and each other * Do - We do what it takes to make a positive impact * Try - We try our best and we don't give up * Shine - We shine and make it our mission to always stand out **Compensation and Benefits** The annual base salary range is $125,000 - $145,000. Actual salaries will vary and are based on a candidate's qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. * Work from home with a global remote-first community * Global Culture Corner * Flexible PTO and Quarterly Volunteer Days * Equity Participation * 100% employer-covered medical, dental, and vision options available to you * Additional insurance benefits like pet insurance and legal assistance * Learning & Development Opportunities * Fidelity Employer Sponsored 401K * Robust DEI Program with several vibrant ERG communities * Paid Parental Leave **Why Join arenaflex?** We're committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Join our team and be part of a community that values innovation, diversity, integrity, and collaboration. **How to Apply** If you're passionate about data security, compliance, and AI data management, and you're looking for a challenging and rewarding role, apply now! Apply for this job