Experienced Senior Customer Experience Strategic Support Analyst for Innovative Supply Chain Solutions and Customer Engagement
Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through innovative supply chain solutions. As a leader in our industry, we recognize the importance of strategic support in driving service performance and engagement with our customers. Our team is dedicated to designing and implementing new solutions, resolving issues, and developing quantitative analytical solutions to support strategic performance and customer experience initiatives. If you are a motivated and experienced professional looking to make a meaningful impact, we invite you to join our team as a Senior Customer Experience Strategic Support Analyst. Job Overview Under minimal supervision, you will manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution. You will develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives, utilizing advanced business analysis skills and database tools generated data to drive innovative and improve quality, customer-centric results, and forecasting. Your expertise will be essential in proactively developing recommendations for customer opportunities and internal processes within cross-departmental projects. Key Responsibilities Manage projects related to supply chain solutions that improve service performance and engagement with customers, including design and implementation of new solutions and issue resolution. Develop and implement quantitative analytical solutions to support strategic performance and customer experience initiatives. Utilize advanced business analysis skills, database tools generated data to improve techniques which drive innovative and improve quality, customer-centric results, and forecasting. Proactively develop recommendations for customer opportunities and internal processes within cross-departmental projects. Maintain positive, effective relationships with key internal and external contacts, including presentation of analytical results and solution recommendations to stakeholders on a regular cadence. Qualifications Essential Qualifications Bachelor's degree or equivalent. Four (4) years of work experience in external customer problem resolution. Demonstrated knowledge of business software applications. Strong interpersonal skills. Directly related experience may offset degree requirements. Directly related advanced degrees may offset experience requirements. Preferred Qualifications Master Export Specialist (MES)-Customs Broker License. Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management, or related. Coordination of air and ocean shipments, including booking, planning, document preparation, and tracking. Customs import controls and clearance experience. Certified Export Specialist (CES). Certified Customs Specialist (CCS). Skill and Competencies To be successful in this role, you will possess advanced business analysis skills, with the ability to utilize database tools generated data to drive innovative and improve quality, customer-centric results, and forecasting. You will have strong interpersonal skills, with the ability to maintain positive, effective relationships with key internal and external contacts. Your expertise in quantitative analytical solutions will be essential in supporting strategic performance and customer experience initiatives. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Experience Strategic Support Analyst, you will have access to training and development programs, designed to enhance your skills and knowledge in supply chain solutions, customer experience, and quantitative analytical solutions. You will have the opportunity to work on cross-departmental projects, collaborating with experienced professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Our work environment is dynamic and fast-paced, with a focus on innovation and customer satisfaction. We value diversity and inclusion, recognizing that our employees are our greatest asset. As a member of our team, you will be part of a collaborative and supportive environment, where your contributions will be valued and recognized. Compensation, Perks, and Benefits We offer a competitive compensation package, with a monthly salary range of $5,364.26 to $9,476.86. You will also be eligible for additional pay, premiums, or bonus potential, as well as health, vision, and dental insurance, retirement, and tuition reimbursement. Our comprehensive benefits package is designed to support your overall well-being and career growth. Conclusion If you are a motivated and experienced professional looking to make a meaningful impact in the field of supply chain solutions and customer experience, we invite you to join our team at blithequark. As a Senior Customer Experience Strategic Support Analyst, you will have the opportunity to work on innovative projects, collaborate with experienced professionals, and develop your skills and knowledge in a dynamic and fast-paced environment. Apply now to take the first step in your career journey with blithequark. Apply for this job