Experienced Senior Customer Experience Partner – Integrated Logistics and Supply Chain Solutions
At careerzynith, we're redefining the boundaries of possibility in the logistics and supply chain industry. As a global leader in integrated logistics, we've been industry pioneers for over a century, continuously setting new standards for efficiency, sustainability, and excellence. Our commitment to innovation and transformation has enabled us to harness cutting-edge technologies and unlock opportunities on a global scale.
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we sail towards a brighter, more sustainable future with careerzynith. We're seeking a dedicated and customer-centric Senior Customer Experience Partner to join our team in Charlotte, NC. As a key member of our team, you'll be responsible for managing a portfolio of 3PL accounts and serving as the primary point of contact for our customers.
**The Opportunity**
We're looking for a seasoned professional with a passion for customer service, strong technical skills, and a growth mindset. As a Senior Customer Experience Partner, you'll have the opportunity to work with a diverse range of customers, develop solutions to support their supply chain, and promote additional value products to enhance our integrated service model.
**Key Responsibilities**
* Customer Support: Utilize all communication channels, including phone, email, and chat, to support customers in your portfolio. Educate customers on using careerzynith systems for self-service.
* Customer Meetings: Participate actively in customer meetings, including virtual calls, calls with commercial partners, and face-to-face meetings when necessary.
* Business Acumen Development: Gain a deep understanding of each customer's business and develop solutions to support their supply chain.
* Value Product Sales: Promote and sell additional value products to enhance the integrated service model offered to customers.
* Asset Knowledge: Develop a working knowledge of careerzynith-owned assets to support reefer customers effectively.
* Account Backup: Provide backup support to team members' accounts during absences, ensuring consistent service quality.
* Cross-Team Collaboration: Work collaboratively with all CCL teams to improve overall organizational performance.
* Internal Networking: Establish a robust internal network across careerzynith to facilitate assistance for customers.
**We Are Looking For**
* Education: A Bachelor's degree is preferred, or an equivalent 4 years of experience in the transportation/customer service industry.
* Preferred: Cold chain management and/or supply chain management experience.
* Leadership Skills: Demonstrated ability to lead and influence across various levels of the organization.
* Customer Centricity: Proven customer focus with strong interpersonal and communication skills.
* Problem Solving: Exceptional problem-solving skills to address customer needs effectively.
* Self-Motivation: Ability to work independently, driven by results, and capable of managing multiple tasks under pressure.
* Organizational Skills: Strong organizational and time management skills necessary for success in this role.
* Collaboration: Proven ability to collaborate effectively with cross-functional teams.
* Growth Mindset: Eager to expand business knowledge and drive personal career growth within the organization.
**Company Benefits**
* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more!
**Compensation**
* Pay Range: $65,100 - $80,100 USD*
**Why Join Careerzynith?**
* We're a global leader in integrated logistics, with a rich history of innovation and transformation.
* We're committed to diversity, collaboration, and continuous learning, and we work hard to ensure that our employees reflect and understand the customers we exist to serve.
* We offer a range of benefits, including medical, dental, vision, 401k + company match, employee assistance program, paid time off, and flexible work schedules.
* We're a dynamic and fast-paced organization, with opportunities for career growth and development.
**How to Apply**
If you're passionate about customer service, have strong technical skills, and are ready to take on a challenging yet rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the Senior Customer Experience Partner position.
**Equal Opportunities Employer**
careerzynith is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
**Accommodations**
We're happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Apply for this job
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we sail towards a brighter, more sustainable future with careerzynith. We're seeking a dedicated and customer-centric Senior Customer Experience Partner to join our team in Charlotte, NC. As a key member of our team, you'll be responsible for managing a portfolio of 3PL accounts and serving as the primary point of contact for our customers.
**The Opportunity**
We're looking for a seasoned professional with a passion for customer service, strong technical skills, and a growth mindset. As a Senior Customer Experience Partner, you'll have the opportunity to work with a diverse range of customers, develop solutions to support their supply chain, and promote additional value products to enhance our integrated service model.
**Key Responsibilities**
* Customer Support: Utilize all communication channels, including phone, email, and chat, to support customers in your portfolio. Educate customers on using careerzynith systems for self-service.
* Customer Meetings: Participate actively in customer meetings, including virtual calls, calls with commercial partners, and face-to-face meetings when necessary.
* Business Acumen Development: Gain a deep understanding of each customer's business and develop solutions to support their supply chain.
* Value Product Sales: Promote and sell additional value products to enhance the integrated service model offered to customers.
* Asset Knowledge: Develop a working knowledge of careerzynith-owned assets to support reefer customers effectively.
* Account Backup: Provide backup support to team members' accounts during absences, ensuring consistent service quality.
* Cross-Team Collaboration: Work collaboratively with all CCL teams to improve overall organizational performance.
* Internal Networking: Establish a robust internal network across careerzynith to facilitate assistance for customers.
**We Are Looking For**
* Education: A Bachelor's degree is preferred, or an equivalent 4 years of experience in the transportation/customer service industry.
* Preferred: Cold chain management and/or supply chain management experience.
* Leadership Skills: Demonstrated ability to lead and influence across various levels of the organization.
* Customer Centricity: Proven customer focus with strong interpersonal and communication skills.
* Problem Solving: Exceptional problem-solving skills to address customer needs effectively.
* Self-Motivation: Ability to work independently, driven by results, and capable of managing multiple tasks under pressure.
* Organizational Skills: Strong organizational and time management skills necessary for success in this role.
* Collaboration: Proven ability to collaborate effectively with cross-functional teams.
* Growth Mindset: Eager to expand business knowledge and drive personal career growth within the organization.
**Company Benefits**
* Medical
* Dental
* Vision
* 401k + Company Match
* Employee Assistance Program
* Paid Time Off
* Flexible Work Schedules (when possible)
* And more!
**Compensation**
* Pay Range: $65,100 - $80,100 USD*
**Why Join Careerzynith?**
* We're a global leader in integrated logistics, with a rich history of innovation and transformation.
* We're committed to diversity, collaboration, and continuous learning, and we work hard to ensure that our employees reflect and understand the customers we exist to serve.
* We offer a range of benefits, including medical, dental, vision, 401k + company match, employee assistance program, paid time off, and flexible work schedules.
* We're a dynamic and fast-paced organization, with opportunities for career growth and development.
**How to Apply**
If you're passionate about customer service, have strong technical skills, and are ready to take on a challenging yet rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for the Senior Customer Experience Partner position.
**Equal Opportunities Employer**
careerzynith is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
**Accommodations**
We're happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Apply for this job