**Experienced Seasonal Customer Support Tax Expert – Remote Opportunity**

Join arenaflex, a leading advisory CPA firm, as a Seasonal Customer Support Tax Expert. This remote opportunity is available from January 2024 to April 2024 and offers a unique chance to leverage your tax preparation experience and provide exceptional customer support. At arenaflex, we pride ourselves on delivering exceptional tax services to our clients, and we're seeking a highly skilled and customer-focused individual to join our team. As a Customer Support Tax Expert, you will utilize your expertise in tax preparation, technology troubleshooting, and resolving tax issues to ensure an excellent customer experience. **About arenaflex** arenaflex is a leading advisory CPA firm that provides a wide range of tax, accounting, and advisory services to individuals and businesses. Our team of experts is dedicated to delivering exceptional service and providing innovative solutions to our clients' complex tax and financial challenges. With a strong commitment to diversity and inclusion, we welcome applications from qualified candidates who share our passion for delivering exceptional service and making a positive impact in the community. **Responsibilities** As a Seasonal Customer Support Tax Expert, you will be responsible for providing individualized troubleshooting, tax advice, and preparation assistance to clients through video-enabled software and chat support. Your key responsibilities will include: * Providing individualized troubleshooting, tax advice, and preparation assistance to clients through video-enabled software and chat support * Delivering accurate tax advice in easy-to-understand terms, utilizing recommended research materials and team support * Assisting clients in gathering, organizing, and entering data through our designated software platform for federal and state tax returns * Analyzing and researching tax matters to determine an appropriate course of action for clients * Collaborating with our team to ensure seamless delivery of tax services and exceptional customer experience **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Minimum of 2 years of tax preparation experience, with a minimum of 30 tax returns prepared each year * Prior tax preparation experience in a tax practice or retail setting * College degree a plus, but not required * Knowledge of tax laws, tax concepts, and familiarity with Form 1040 and all schedules * PTIN required (can be obtained online) * Strong problem-solving and research skills, with the ability to quickly use online resources to find answers * Well-developed technical troubleshooting skills * Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members * Ability to work in a fast-paced environment and meet deadlines * Strong attention to detail and organizational skills **What We Offer** As a Seasonal Customer Support Tax Expert at arenaflex, you will enjoy a competitive compensation range of $23 to $27 per hour (actual compensation influenced by skills, experience, and location). You will also have the opportunity to work with a leading advisory CPA firm, enjoy a remote work arrangement, and benefit from professional development and growth opportunities. **Work Environment and Company Culture** At arenaflex, we value diversity, inclusion, and work-life balance. Our team is dedicated to delivering exceptional service and making a positive impact in the community. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. As a Seasonal Customer Support Tax Expert, you will have the opportunity to work with a talented team of professionals who share your passion for tax preparation and customer service. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive compensation range of $23 to $27 per hour (actual compensation influenced by skills, experience, and location) * Opportunity to work with a leading advisory CPA firm * Remote work arrangement * Professional development and growth opportunities * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to our employee assistance program **How to Apply** If you are a motivated and customer-focused individual with a passion for tax preparation, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Opportunity Employer** arenaflex is an equal opportunity/affirmative action employer. We are committed to diversity and inclusion and welcome applications from qualified candidates. We are proud to be an employer of choice for individuals from diverse backgrounds and perspectives. Apply for this job