Experienced Seasonal Customer Service Representative – Remote Work Opportunity
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join careerzynith as a Seasonal Customer Service Representative. This part-time, remote opportunity is perfect for individuals who value flexibility, learning, and growth. As a member of our team, you'll have the chance to develop your skills, build meaningful relationships, and contribute to the success of our organization.
**About careerzynith**
careerzynith is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
**Job Highlights**
* **Position:** Seasonal Customer Service Representative Part-time
* **Company:** careerzynith
* **Compensation:** A competitive salary
* **Location:** Remote
* **Start Date:** Immediate openings available
**Seasonal Can Be Sensational! 100% REMOTE!**
As a Seasonal Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our clients, colleagues, and stakeholders to resolve member inquiries, address concerns, and provide timely and accurate solutions. This role requires flexibility, adaptability, and a passion for customer service.
**Schedule and Duration**
* **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift for peak business hours.
* **Shift 1:** 8:00 AM to 4:30 PM EST
* **Shift 2:** 1:30 PM to 10:00 PM EST
* **Duration:** October 2024 through January 2025
**Key Responsibilities and Duties**
* **Answers and tracks telephone calls** within established department standards
* **Tracks all existing member calls** within the IKA database, ensuring that documentation is concise and factual
* **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* **Answers "entry level" claims inquiries**
* **Takes "Over the Counter" (OTC) orders** for products and diabetic supplies
* **Understands and processes "entry level" enrollment and disenrollment procedures**
* **Enters prospective members** into our software database
* **Maintains appropriate current source documents and reference documents**
* **Interacts professionally** with other employees, customers, and suppliers
* **Works effectively** as a team contributor on all assignments
* **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* **As required, re-directs calls** to appropriate department
**Customer Service**
* **Responsible for driving the careerzynith culture** through values and customer service standards
* **Accountable for outstanding customer service** to all external and internal contacts
* **Develops and maintains positive relationships** through effective and timely communication
* **Takes initiative and action** to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* **Ability to read and interpret documents** and calculate figures and amounts
* **Strong typing skills** (40-60WPM)
* **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism
* **Ability to toggle between different systems** to gather information and provide updates
* **Excellent oral and written communication skills** including good grammar, voice, and diction
* **Proficient in MS Office** including basic computer and keyboarding skills
* **Excellent customer service skills** (friendly, courteous, and helpful)
* **High school diploma or general education degree (GED)** required
* **Minimum of six months to one-year related experience** required
* **An equivalent combination of education, training, and experience**
**Why Join careerzynith?**
* **Flexible work arrangements**: Enjoy the freedom to work from home and manage your schedule.
* **Opportunities for growth**: Develop your skills and advance your career with our organization.
* **Collaborative team environment**: Work with a diverse and dynamic team that's passionate about delivering exceptional customer experiences.
* **Competitive compensation**: Receive a competitive salary and benefits package.
* **Prior consideration for future roles**: Be eligible for priority consideration for future seasonal hiring periods and regular full-time roles.
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to submit your application today. Join our team and be part of a dynamic organization that's shaping the future of healthcare administration.
Apply to this job
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
**Job Highlights**
* **Position:** Seasonal Customer Service Representative Part-time
* **Company:** careerzynith
* **Compensation:** A competitive salary
* **Location:** Remote
* **Start Date:** Immediate openings available
**Seasonal Can Be Sensational! 100% REMOTE!**
As a Seasonal Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our clients, colleagues, and stakeholders to resolve member inquiries, address concerns, and provide timely and accurate solutions. This role requires flexibility, adaptability, and a passion for customer service.
**Schedule and Duration**
* **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift for peak business hours.
* **Shift 1:** 8:00 AM to 4:30 PM EST
* **Shift 2:** 1:30 PM to 10:00 PM EST
* **Duration:** October 2024 through January 2025
**Key Responsibilities and Duties**
* **Answers and tracks telephone calls** within established department standards
* **Tracks all existing member calls** within the IKA database, ensuring that documentation is concise and factual
* **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* **Answers "entry level" claims inquiries**
* **Takes "Over the Counter" (OTC) orders** for products and diabetic supplies
* **Understands and processes "entry level" enrollment and disenrollment procedures**
* **Enters prospective members** into our software database
* **Maintains appropriate current source documents and reference documents**
* **Interacts professionally** with other employees, customers, and suppliers
* **Works effectively** as a team contributor on all assignments
* **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* **As required, re-directs calls** to appropriate department
**Customer Service**
* **Responsible for driving the careerzynith culture** through values and customer service standards
* **Accountable for outstanding customer service** to all external and internal contacts
* **Develops and maintains positive relationships** through effective and timely communication
* **Takes initiative and action** to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* **Ability to read and interpret documents** and calculate figures and amounts
* **Strong typing skills** (40-60WPM)
* **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism
* **Ability to toggle between different systems** to gather information and provide updates
* **Excellent oral and written communication skills** including good grammar, voice, and diction
* **Proficient in MS Office** including basic computer and keyboarding skills
* **Excellent customer service skills** (friendly, courteous, and helpful)
* **High school diploma or general education degree (GED)** required
* **Minimum of six months to one-year related experience** required
* **An equivalent combination of education, training, and experience**
**Why Join careerzynith?**
* **Flexible work arrangements**: Enjoy the freedom to work from home and manage your schedule.
* **Opportunities for growth**: Develop your skills and advance your career with our organization.
* **Collaborative team environment**: Work with a diverse and dynamic team that's passionate about delivering exceptional customer experiences.
* **Competitive compensation**: Receive a competitive salary and benefits package.
* **Prior consideration for future roles**: Be eligible for priority consideration for future seasonal hiring periods and regular full-time roles.
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we invite you to submit your application today. Join our team and be part of a dynamic organization that's shaping the future of healthcare administration.
Apply to this job
Apply for this job