Experienced Seasonal Customer Service Representative (Remote) – Deliver Exceptional Customer Experiences with careerzynith
Are you a customer service enthusiast looking for a remote career opportunity that offers growth, flexibility, and a chance to make a real difference in people's lives? Look no further! careerzynith is seeking an experienced Seasonal Customer Service Representative to join our team of passionate and dedicated professionals. As a Seasonal Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, building strong relationships, and driving business growth.
**About careerzynith**
careerzynith is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We're committed to creating a workplace where everyone feels valued, empowered, and supported to succeed.
**Career Growth and Personal Development**
As a Seasonal Customer Service Representative at careerzynith, you'll have the opportunity to develop new skills, build a strong foundation for your career, and grow with our organization. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.
**Key Responsibilities**
As a Seasonal Customer Service Representative, you will:
* Provide inbound customer support using a call flow guide
* Help customers complete purchases and provide post-order support
* Persuade customers to purchase additional products and/or services
* Use product knowledge, build client relationships, and find new ways to retain customers
* Track, document, and retrieve information in databases
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile.
**Essential Qualifications**
To succeed in this role, you'll need:
* 1+ year of customer service experience
* Strong focus on building customer relationships
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**Preferred Qualifications**
While not required, the following qualifications would be a plus:
* Experience working in a call center or customer-facing role
* Familiarity with customer relationship management (CRM) software
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
**What's in it for you?**
As a Seasonal Customer Service Representative at careerzynith, you'll enjoy:
* Competitive hourly rate of $17.31/hr (pay rate will not be below the applicable minimum wage)
* DailyPay enrollment option to access pay "early," when you want it
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Eligibility to Work**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
**How to Apply**
If you're a motivated and customer-focused individual looking for a remote career opportunity that offers growth, flexibility, and a chance to make a real difference in people's lives, apply today!
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We're committed to creating a workplace where everyone feels valued, empowered, and supported to succeed.
**Career Growth and Personal Development**
As a Seasonal Customer Service Representative at careerzynith, you'll have the opportunity to develop new skills, build a strong foundation for your career, and grow with our organization. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, about 80% of our managers and leaders have been promoted from within, so there's real career growth potential.
**Key Responsibilities**
As a Seasonal Customer Service Representative, you will:
* Provide inbound customer support using a call flow guide
* Help customers complete purchases and provide post-order support
* Persuade customers to purchase additional products and/or services
* Use product knowledge, build client relationships, and find new ways to retain customers
* Track, document, and retrieve information in databases
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile.
**Essential Qualifications**
To succeed in this role, you'll need:
* 1+ year of customer service experience
* Strong focus on building customer relationships
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**Preferred Qualifications**
While not required, the following qualifications would be a plus:
* Experience working in a call center or customer-facing role
* Familiarity with customer relationship management (CRM) software
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
**What's in it for you?**
As a Seasonal Customer Service Representative at careerzynith, you'll enjoy:
* Competitive hourly rate of $17.31/hr (pay rate will not be below the applicable minimum wage)
* DailyPay enrollment option to access pay "early," when you want it
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Eligibility to Work**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
**How to Apply**
If you're a motivated and customer-focused individual looking for a remote career opportunity that offers growth, flexibility, and a chance to make a real difference in people's lives, apply today!
Apply for this job