Experienced Seasonal Call Center Customer Service Representative – Remote Opportunity in Williamsburg, KY Area
At careerzynith, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a customer service enthusiast with a passion for helping others, we want to hear from you!
**About careerzynith**
careerzynith is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. Our commitment to helping clients achieve extraordinary customer service is unwavering, and we're dedicated to fostering a culture of excellence in everything we do. careerzynith is an equal opportunity employer, and we're proud to offer a diverse and inclusive work environment that values the unique perspectives and talents of our team members.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your primary duties will include:
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy, having a passion for customer service excellence, and enjoying helping people
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapt to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attend training as needed
* Listen to performance feedback and integrate suggestions into your daily tasks
* Demonstrate a strong attendance record and excellent work ethic
* Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service
* Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
* Listens to performance feedback and integrates suggestions into your daily tasks
* Demonstrates a strong attendance record and excellent work ethic
**Qualifications and Skills**
To succeed in this role, you'll need to possess the following qualifications and skills:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative at careerzynith, you'll enjoy a range of benefits, including:
* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that values your contributions and well-being
**Work Environment and Company Culture**
At careerzynith, we're committed to fostering a culture of excellence, inclusivity, and respect. Our work environment is dynamic, supportive, and collaborative, with a focus on delivering exceptional customer experiences. As a Seasonal Call Center Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers.
**Compensation and Perks**
We offer a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a range of perks, including:
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that values your contributions and well-being
* Access to cutting-edge technology and tools to help you succeed in your role
* A comprehensive benefits package, including medical, dental, vision, and life insurance
**How to Apply**
If you're a customer service enthusiast with a passion for helping others, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. Our commitment to helping clients achieve extraordinary customer service is unwavering, and we're dedicated to fostering a culture of excellence in everything we do. careerzynith is an equal opportunity employer, and we're proud to offer a diverse and inclusive work environment that values the unique perspectives and talents of our team members.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your primary duties will include:
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy, having a passion for customer service excellence, and enjoying helping people
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapt to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attend training as needed
* Listen to performance feedback and integrate suggestions into your daily tasks
* Demonstrate a strong attendance record and excellent work ethic
* Validates patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service
* Determines whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
* Listens to performance feedback and integrates suggestions into your daily tasks
* Demonstrates a strong attendance record and excellent work ethic
**Qualifications and Skills**
To succeed in this role, you'll need to possess the following qualifications and skills:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative at careerzynith, you'll enjoy a range of benefits, including:
* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that values your contributions and well-being
**Work Environment and Company Culture**
At careerzynith, we're committed to fostering a culture of excellence, inclusivity, and respect. Our work environment is dynamic, supportive, and collaborative, with a focus on delivering exceptional customer experiences. As a Seasonal Call Center Customer Service Representative, you'll be part of a talented team that's passionate about making a difference in the lives of our customers.
**Compensation and Perks**
We offer a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also enjoy a range of perks, including:
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that values your contributions and well-being
* Access to cutting-edge technology and tools to help you succeed in your role
* A comprehensive benefits package, including medical, dental, vision, and life insurance
**How to Apply**
If you're a customer service enthusiast with a passion for helping others, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job