**Experienced Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Sales Customer Experience Specialist, working evening and overnights shifts from the comfort of your own home. **About blithequark** blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. **Benefits of Working with blithequark** At blithequark, we offer a comprehensive benefits package that includes: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our team * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee wellness and engagement programs to support your overall well-being **Your Role at blithequark** As a Sales Customer Experience Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing a new challenge every day. As you grow and develop, you will discover your potential can take you anywhere you want to go. **Responsibilities** As a Sales Customer Experience Specialist, your main responsibilities will include: * Providing customer support to customers via telephone and/or Internet, including instant message, email, and other digital channels * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Escalating more technical product-related issues to the appropriate Product Support Specialist * Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries * Troubleshooting customer problems, identifying the root cause, and using tools and resources to determine how to resolve customer problems * Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, including quality standards, adherence to schedule, and average handle time * Providing guidance and/or mentoring to less experienced associates * Other related duties assigned as needed **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * Ability to work remotely in a virtual team environment * Excellent customer service skills that build high levels of customer satisfaction * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Proficient in PC operation and navigation * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Organization and work prioritization skills **Work from Home Requirements** To ensure a seamless and productive work experience, we require: * Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN + Proof of internet speed required * Clean and quiet workspace **Be Part of Our blithequark Family** At blithequark, we strive to create an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. **Note:** This job is only available to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Apply for this job