**Experienced Revenue Operations Manager - Customer Success (Hybrid- Austin, TX)**

At arenaflex, we're on a mission to revolutionize the way communities and organizations connect, engage, and thrive. As a Revenue Operations Manager - Customer Success, you'll play a pivotal role in driving operational excellence across our Customer Success organization, working in a fast-paced, high-growth environment that's passionate about delivering exceptional customer experiences. This is a unique opportunity to shape the systems and processes that power a growing Customer Success team, drive insights and strategy that influence customer experience and retention, and work remotely with a collaborative, mission-driven team. You'll gain exposure to executive leadership and contribute to company-wide initiatives, all while making a meaningful impact on our customers' success. **Responsibilities:** As a Revenue Operations Manager - Customer Success, you'll be responsible for: * Designing, implementing, and continuously improving Customer Success (CS) operations, systems, and reporting to drive operational excellence and customer satisfaction. * Managing and optimizing Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs. * Partnering with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal, ensuring seamless handoffs and efficient processes. * Evaluating and implementing customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement. * Developing and maintaining dashboards and analytics to measure team performance, customer health, and retention trends, providing actionable insights to inform business decisions. * Building scalable processes to support a growing CS team across multiple business units, ensuring consistency and efficiency. * Supporting forecasting, capacity planning, and segmentation strategies for Customer Success, ensuring accurate predictions and resource allocation. * Leading cross-functional initiatives that improve customer experience, retention, and expansion, driving business growth and revenue. **Requirements:** To succeed in this role, you'll need: * 3+ years of experience in Customer Success Operations, preferably at a SaaS company, with a proven track record of driving process improvements and scaling operations in a fast-paced environment. * Strong Salesforce and related tech stack administration and reporting skills, with the ability to design and manage custom workflows and objects. * Excellent project management and communication skills, with the ability to work with cross-functional teams and stakeholders. * A strong analytical mindset, with the ability to work with data to identify insights and drive decisions. * Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly is a plus, as is a background working in private equity-backed or multi-product SaaS environments. **Nice-to-Have:** While not required, experience with customer success platforms and a background working in private equity-backed or multi-product SaaS environments would be a valuable asset in this role. **Inclusion and Diversity:** At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace where everyone feels valued and empowered to contribute. We encourage candidates from all backgrounds to apply, even if they don't meet every single qualification. We believe that diverse perspectives and experiences are essential to driving innovation and success. **Benefits:** As a Revenue Operations Manager - Customer Success at arenaflex, you'll enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance options * 100% Employer-paid short/long-term disability * Basic Life * 401(k) option with 100% company match up to 4% * Flexible paid personal/vacation time built on mutual trust and accountability * 10 sick days annually * 10 company-paid holidays * 6 weeks paid parental leave **Salary Range Disclosure:** The base salary range for this position is $100,000.00 to $120,000.00 USD per year, with actual salaries varying based on factors such as location, experience, and performance. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more. **About arenaflex:** arenaflex provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities. **How to Apply:** If you're passionate about driving operational excellence and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply for this job