**Experienced Retail Customer Service Representative II – Hybrid Work Model**

Join arenaflex, a dynamic and innovative company, in our mission to deliver exceptional customer experiences. As a Retail Customer Service Representative II, you will play a vital role in driving customer satisfaction, order processing, and scheduling accuracy. This is an exciting opportunity to join our team in Jessup, MD, working in a hybrid model of three days onsite and two days remote. **About arenaflex** arenaflex is a leading company in the industry, renowned for its commitment to excellence and collaboration. Our culture is built on the principles of teamwork, innovation, and customer-centricity. We believe in empowering our employees to grow professionally and personally, and we offer a comprehensive benefits package to support their well-being. **Job Summary** As a Retail Customer Service Representative II, you will be responsible for providing exceptional customer service, managing order processing, and ensuring accurate scheduling. You will work closely with our team to analyze customer information, process orders, and handle permits and inspections. Your strong communication and problem-solving skills will enable you to resolve customer issues efficiently and effectively. **Key Responsibilities** * Respond to customer inquiries and requests in a timely and professional manner * Process complex orders and requests with 100% accuracy from intake to filing * Ensure the customer management system is updated accurately and efficiently * Clarify, diagnose, and resolve customer order issues in a courteous and professional manner * Schedule appointments with homeowners and communicate order fulfillment process information to internal delivery partners * Create packets or other materials as required for sales fulfillment process * Handle permits and inspections, and prepare customer correspondence * Identify and implement ways to improve overall level of service * Communicate order fulfillment process information to internal delivery partners and provide customer/delivery partner feedback * Administer programs, such as the customer referral program * May train others in office and customer service processes * May create purchase orders, process payments, or process receipts **Requirements** * High school diploma or equivalent, plus 2-4 years' work experience in order processing * Demonstrated word processing, spreadsheet, and general computer skills * Strong phone etiquette and verbal skills to facilitate problem resolution * Intermediate writing skills * Ability to determine customer needs and assist in resolving issues for assigned area **Nice-to-Haves** * Experience in a customer-facing role, preferably in a retail or sales environment * Knowledge of customer relationship management (CRM) software * Familiarity with order processing and scheduling systems * Ability to work in a fast-paced environment and prioritize tasks effectively **Benefits** * Comprehensive medical, dental, vision, and life insurance plans * Health Savings Account contributions * Paid holidays and PTO * 401(k) plan and contributions * Professional development and tuition reimbursement opportunities * Charity contributions * Nationwide career opportunities * Profit-sharing target of $4,000 per eligible employee, prorated as appropriate **Why Join arenaflex?** * We offer a dynamic and supportive work environment that encourages growth and development * Our hybrid work model provides flexibility and work-life balance * We invest in our employees' well-being and offer a comprehensive benefits package * We are committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve * We offer opportunities for professional growth and development, including training and tuition reimbursement **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job