**Experienced Residential Customer Experience Specialist I – Delivering Exceptional Service in a Fast-Paced, Dynamic Environment**

At arenaflex, we believe people are our biggest asset. Our team brings the arenaflex mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because arenaflex leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, arenaflex has a new GIG for you. We are looking for the kind of people who truly care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all of the ins and outs of arenaflex, assume customer-facing duties on and off the phones, and take on projects as needed. **Responsibilities:** - Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered. - Complete change of service requests (open service orders and make changes to accounts). - Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues. - Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. - We want people-focused people who aren’t shy about having a real conversation. Provide an excellent customer experience! **Education:** - High school diploma or equivalent **Experience:** - 1+ Year(s) of previous customer service experience, preferably over the phone. - Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. **Skills / Knowledge / Abilities:** - Well-spoken communicator, who can confidently give solutions by phone, email, or live chat. - Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands. - Ability to learn and grasp new concepts and work through problems in a logical manner. - General trouble-shooting ability preferred. - Ability to be self-directed, multitask, and the ability to handle confidential information. **Requirements:** - Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 9:00 am to 6:00 pm CT, starting from the specified date. - Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays. **About arenaflex:** arenaflex is a telecommunications company that has provided fiber internet, TV, and phone service to residents and businesses since 2003. We also proudly offer various technical solutions for businesses outside our fiber footprint. arenaflex's growth and success since 2003 are largely thanks to our reputation for exceptional customer service, future-proof technical capabilities, experienced and knowledgeable personnel, and superior products. We have worked hard to develop a world-class network to expand business opportunities, create jobs, and improve quality of life. **Our Mission:** At arenaflex, we take great pride in providing residents and businesses with unmatched entertainment and communications options while being active in our communities and remaining local in our operations. Our mission is to create, connect, and serve Gigabit communities and end the digital divide one customer at a time. **Perks and Benefits:** - Free internet? You bet. Plus, awesome discounts on other arenaflex services. - Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. - Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. - Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. - Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. - Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. **Why Join arenaflex?** - We are an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. - We believe that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. - Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. - Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected]. - arenaflex is a Drug Free and Tobacco Free Workplace. **How to Apply:** If you're ready to join a dynamic team that values people, innovation, and community, apply now to become an arenaflex Residential Customer Experience Specialist I. Apply for this job