Experienced Remote Member and Customer Services Advocate for Dynamic Insurance Environment – Delivering Exceptional Support and Building Lasting Relationships

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the insurance industry, dedicated to providing top-notch service to our members. Our mission is built on a foundation of trust, transparency, and a commitment to putting people first. We're now seeking a highly skilled and passionate Remote Member/Customer Services Advocate to join our collaborative team. As a key player in our Member Services department, you will be responsible for delivering exceptional support and building lasting relationships with our members. About the Role In this exciting and challenging role, you will have the opportunity to work directly with blithequark members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary focus will be on building trust, creating sustainable relationships, and resolving member concerns in a timely and empathetic manner. If you thrive in a dynamic environment and are passionate about delivering exceptional customer service, we encourage you to apply for this incredible opportunity. Key Responsibilities Working directly with blithequark members to provide exceptional service and support, ensuring a positive experience and promoting member retention Applying problem-solving and critical thinking skills to research and communicate solutions to members, utilizing available resources and ensuring compliance with company standards Effectively handling customer concerns, resolving issues in a timely and empathetic manner, and maintaining accurate records of all interactions and changes Collaborating with internal teams to ensure thorough and timely resolutions for all members, promoting a culture of teamwork and open communication Confidentially handling policy owner information, adhering to company policies and procedures, and maintaining the highest level of professionalism and integrity Essential Qualifications To be successful in this role, you will need to possess a minimum of 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience. Insurance or call center experience is preferred, and you should have a demonstrated basic mathematical aptitude, technical aptitude, and experience navigating multiple computer applications and telephone technologies. Preferred Qualifications Basic understanding and knowledge of life insurance company operations, policies, and procedures, as well as knowledge of various insurance products Completion of insurance industry or LOMA coursework High School Diploma required, with some college-level coursework preferred Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN Skill and Competencies To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build trust and create sustainable relationships with members. You should be highly organized, able to work in a fast-paced environment, and possess strong problem-solving and critical thinking skills. Additionally, you should be proficient in navigating multiple computer applications and telephone technologies, with a strong attention to detail and ability to maintain accurate records. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Member/Customer Services Advocate, you will have access to a range of training and development opportunities, including insurance industry coursework, leadership development programs, and mentorship opportunities. We encourage our employees to take ownership of their careers, providing the support and resources needed to succeed and advance within the company. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and team-driven atmosphere. Our employees are passionate about delivering exceptional service and support to our members, and we foster a culture of open communication, teamwork, and mutual respect. We believe in putting people first, and our company culture reflects this commitment. As a Remote Member/Customer Services Advocate, you will be working from home, with the flexibility to manage your schedule and work environment to meet your needs. Compensation, Perks, and Benefits We offer a highly competitive compensation package, including a starting pay of $20 per hour, plus shift premiums available based on scheduled hours. Additionally, you will be eligible for a range of benefits, including: Medical Benefits available on the 1st day of employment, with family coverage available Dental, Vision, Life, and Disability coverage Performance-based incentive plan Retirement Savings options, such as a pension and 401k, with a Company match Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a very generous vacation policy Complimentary blithequark Basic Membership Tuition reimbursement Conclusion If you are a motivated and passionate customer service professional, looking for a challenging and rewarding role with a dynamic insurance company, we encourage you to apply for this exciting opportunity. As a Remote Member/Customer Services Advocate at blithequark, you will have the chance to make a real difference in the lives of our members, while advancing your career and developing your skills. Don't miss out on this incredible opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start building a brighter future for yourself and our members. Apply for this job