**Experienced Remote Healthcare Excellence Representative - HEDIS Customer Service Specialist (PST or MST Time Zones)**

At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing exceptional customer service and medical record retrieval processes. As a Remote HEDIS Customer Service Representative, you'll play a vital role in coordinating the retrieval of medical records from provider offices and hospitals, utilizing your exceptional communication skills, data entry expertise, and collaborative mindset to ensure seamless medical record retrieval processes. **Join Our Team and Make a Difference in Healthcare Excellence** As a key member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering top-notch customer service within the healthcare industry. Our team is committed to excellence, and we're looking for individuals who are dedicated to making a positive impact in the lives of our clients and patients. **Key Responsibilities:** As a Remote HEDIS Customer Service Representative, you'll be responsible for: * Establishing relationships with provider offices and hospitals through outbound calls to request medical records * Accurately recording progress and performing data entry in our abstraction tool * Collaborating with our Administrative Lead and Medical Record Reviewers to manage caseloads and ensure efficient workflows * Working cohesively with the team to organize medical records and resources, supporting our Medical Record Retrieval (MRR) processes * Conducting follow-up calls to track expected charts and provide updates to offices * Sending fax requests to providers and researching information using online websites and internal applications * Utilizing Microsoft Excel daily to manage projects, report progress, and identify barriers * Persisting in finding accurate information to retrieve medical records, demonstrating a strong commitment to excellence * Performing additional duties as assigned, including potential minimal travel **Requirements:** To be successful in this role, you'll need: * Minimum 2 years of experience in the healthcare industry * Preferred 3 years of experience in Medical Records or Case Management * Experience in Medical Record Retrieval, with strong documentation and follow-up skills **Nice-to-Haves:** While not required, the following skills and experiences would be beneficial: * Experience in customer service within the healthcare industry * Proficiency in computer applications, with a strong foundation in technology **Why Join arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. As a Remote HEDIS Customer Service Representative, you'll have the opportunity to: * Work from the comfort of your own home, with flexible scheduling to accommodate your needs * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service * Develop your skills and expertise in medical record retrieval, data entry, and project management * Enjoy a competitive compensation package, including benefits and perks * Participate in ongoing training and professional development opportunities to enhance your career growth **Compensation and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional development and career growth **How to Apply:** If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients and patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Apply Now and Take the First Step Towards a Rewarding Career in Healthcare Excellence!** Don't miss this opportunity to join our team and make a difference in the healthcare industry. Apply now and take the first step towards a rewarding career in healthcare excellence! Apply for this job