**Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for understanding complex medical billing and finding creative solutions to resolve account balances? If so, we invite you to join our dynamic team at blithequark, a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. **About blithequark** At blithequark, we pride ourselves on being a family-owned business that values integrity, passion, and respect. Our mission is to change healthcare for the better by providing top-notch customer service and support to our clients and their patients. With over 20 years of consistent growth and a reputation for excellence, we're a company that truly cares about its employees and the work we do. **What sets us apart?** * We're a family-owned business where you become part of the family, not just a number. * We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023). * We promote from within, offering opportunities for career growth and development. * We value your voice and ideas, and we appreciate your contributions to our success. * We offer competitive pay and incentive programs, as well as a comprehensive benefits package. **Job Summary** As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in helping patients and their families understand their medical bills and resolve account balances. You will work as an extended business office representative on behalf of our clients, using your exceptional communication skills, empathy, and attention to detail to provide outstanding customer service. If you're looking for a career with a solid company, stable hours, and great benefits, where your contributions are valued, we want to talk to you! **Key Responsibilities:** * Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills. * Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans, and taking payments by phone. * Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day. * Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus. * Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training. **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of experience in customer service, healthcare, or a related field. * Excellent communication, listening, and problem-solving skills. * Ability to work in a fast-paced environment and prioritize multiple tasks. * Proficiency in computer software, including Microsoft Office and Google Suite. * Strong attention to detail and organizational skills. **Preferred Qualifications:** * Experience in medical billing or healthcare customer service. * Certification in customer service or a related field. * Bilingual or multilingual skills. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a team environment and prioritize multiple tasks. * Proficiency in computer software, including Microsoft Office and Google Suite. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and development within the company. * Ongoing training and coaching to support your professional development. * A comprehensive benefits package, including 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options. **Work Environment and Company Culture:** * We're a remote-friendly company, offering flexible work arrangements to support your work-life balance. * Our company culture values integrity, passion, and respect, and we strive to create a positive and supportive work environment. * We're a family-owned business that cares about its employees and the work we do. **Compensation, Perks, and Benefits:** * Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience. * Monthly performance bonuses ranging from $100-$400. * Company and individual team contests on a monthly, weekly, and quarterly basis in additional gift cards and prizes based on customer service and performance goals ranging from $200-$300 per month! * Comprehensive benefits package, including 401(k) matching, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options. **How to Apply:** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply for this job