**Experienced Remote Front Desk Administrator – Virtual Office Operations Coordinator**

Are you a highly organized and detail-oriented individual with exceptional communication skills? Do you thrive in a dynamic environment where no two days are the same? We are seeking a talented and motivated Remote Front Desk Administrator to join our team at Workwarp, a leading organization in the healthcare industry. As a key member of our virtual front desk team, you will play a vital role in providing exceptional patient care, streamlining office operations, and facilitating service coordination. **About Workwarp** At Workwarp, we are dedicated to delivering high-quality healthcare services to our patients. Our team of compassionate professionals is committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a remote front desk administrator, you will be an integral part of our team, working closely with patients, healthcare professionals, and internal departments to ensure seamless service delivery. **Key Responsibilities** As a Remote Front Desk Administrator, your primary responsibilities will include: * Welcoming patients in a virtual environment, collecting relevant information, and guiding them to the appropriate team member * Serving as the initial point of contact for patients and healthcare professionals, managing communication through phone and video calls * Administering incoming calls, providing assistance or routing inquiries to the correct personnel * Maintaining detailed logs of calls needing follow-up and alerting relevant departments during emergencies * Executing routine clerical responsibilities such as processing emails, sending faxes, and maintaining operational logs * Collaboratively managing the tracking of detox assessments, daily sessions, follow-up appointments, and intake referral sheets * Verifying insurance, referral sources, and treatment schedules * Scheduling and confirming appointments using our electronic medical record (EMR) system, while collecting and processing deductibles and co-pays in coordination with the Billing department * Overseeing patient transportation requests and monitoring related systems * Conducting bi-monthly eligibility verifications for Medicaid clients and tracking weekly attendance records * Ensuring timely requisition of blood work and urine toxicology, notifying clinical staff of any outstanding matters * Engaging in meetings to enhance your professional knowledge and skills * Implementing office opening protocols and maintaining consistent attendance * Fostering a positive workplace atmosphere and promoting the organization's image * Ensuring continuous front desk coverage by coordinating breaks and lunches * Assisting the Billing department with verification of authorizations for clients in IOP and Detox * Recording all intakes for outpatient, IOP, and detox services daily through internal systems * Completing additional tasks as assigned by management **Required Skills** To succeed in this role, you will need: * Exceptional communication and interpersonal abilities * Strong organizational skills and meticulous attention to detail * Proficiency in office software, including Microsoft Excel and EMR systems * Capacity to work independently while managing multiple tasks effectively * Problem-solving aptitude and adaptability in a dynamic environment **Qualifications** We are looking for candidates with: * Prior experience in a front desk or administrative role * Proven capability in managing patient interactions proficiently * Strong written and verbal communication skills * Ability to thrive in a remote work setting with minimal supervision * High School Diploma or equivalent is required; an Associate's degree in a related field is preferred **Career Growth Opportunities** At Workwarp, we are committed to the professional development of our team members, offering training and ongoing skill enhancement initiatives. Participation in relevant meetings is encouraged to align with your career advancement goals. **Company Culture and Values** Our organization values positivity and strong communication, fostering a collaborative and supportive work environment. We believe in promoting a strong work ethic and encouraging our team to create a positive impact within the community. **Compensation and Benefits** We offer a competitive salary of $24 per hour, as well as a comprehensive benefits package, including: * Medical and Vision Insurance * Paid Time Off * Retirement Plans (401(k) with matching) * Performance-based Bonuses * Flexible Scheduling * Training & Professional Development Opportunities **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, please submit your application today. We look forward to welcoming you to our team! Apply for this job