Experienced Remote Customer Support and Security Analyst – Information Technology Risk Management and Cybersecurity Expertise

Introduction to arenaflex arenaflex is a leading organization in the private sector, dedicated to providing exceptional customer experiences and ensuring the highest level of information security. As a company, we value our employees and strive to create a work environment that is inclusive, supportive, and conducive to growth and development. Our culture is built on a foundation of care, integrity, flexibility, employee management, and teamwork, and we are committed to living these values in everything we do. Job Overview We are seeking an experienced and highly motivated individual to join our team as a Remote Customer Support and Security Analyst. As a member of our IT Risk team, you will play a critical role in managing and monitoring information security and technology risks, collaborating with key stakeholders, and driving business outcomes. If you are passionate about information security, have a strong background in risk management, and are looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Assess, measure, and communicate risk across the organization, including vendor risk, internal controls, and cyber risk Establish and communicate key risk and performance indicators to stakeholders Engage with partners in Information Security, Information Technology, and Internal Audit to ensure compliance with regulatory and legal requirements Develop and implement IT controls to mitigate risk to an acceptable level Report on control effectiveness, including control description, process steps, and testing standards Train and educate IT partners on IT risk, controls, and control effectiveness testing Periodically test control effectiveness, working with IT partners to close gaps in control adequacy Provide IT controls and risk information to enable reporting on control gaps and control effectiveness Expect organizational impact and understand the risk associated with introducing new technologies or processes Perform special projects as assigned Essential Qualifications To be successful in this role, you will need to have: A Bachelor's degree in a relevant field, such as Cybersecurity, Computer Science, Mathematics, Engineering, or Information Services Strong knowledge of risk and security frameworks, such as NIST, ISO, and COSO Excellent communication and interpersonal skills, with the ability to listen to clients and partners, convey ideas effectively, and prepare clear and concise documentation A proactive and customer-focused approach, with a strong emphasis on customer satisfaction Attention to detail and the ability to multitask Experience working in a management environment using a risk and controls mindset At least 2 years of experience across IT domains, such as application development, infrastructure, technical support, and operations, or business continuity The ability to adapt to changing priorities based on emerging risks to the organization A strong focus on safety and security, with a commitment to protecting self, others, and personal data The ability to embrace diversity, thinking, and styles Preferred Qualifications While not essential, the following qualifications will give you an upper hand in this role: Key industry certifications, such as CISA, CISM, CISSP, and others Experience across Information Security domains, such as management and compliance, incident response, identity and access management, penetration testing, or e-discovery and forensics Experience across IT areas, such as application development, infrastructure, technical support, and operations, or business continuity Experience with RSA Archer A history of driving innovative change A BS/MS in Cybersecurity, Computer Science, Mathematics, Engineering, Information Services, or a related field Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including career advancement programs, mentorship opportunities, and access to industry-leading conferences and workshops. Our goal is to help you achieve your long-term career objectives and become a leader in your field. Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a strong emphasis on teamwork and collaboration. We value our employees and strive to create a work environment that is conducive to growth, development, and well-being. Our company culture is built on a foundation of care, integrity, flexibility, employee management, and teamwork, and we are committed to living these values in everything we do. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary of $25 per hour, as well as a range of perks and benefits, including: Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life benefits 401(k) with liberal company contributions up to 9% Paid time off, including vacation, holidays, paid personal time, maternity and parental leave Family care support, including fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members in all stages Comprehensive wellness programs to support physical, emotional, social, and financial well-being Domestic and international space-available flight awards for employees and qualified relatives Career advancement programs to achieve your long-term career objectives Global partnerships to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies Recognition rewards and awards through the platform Relentless Together Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex perks, like car and hotel rentals, auto, home, and pet insurance, legal services, and childcare Conclusion If you are a motivated and experienced individual looking for a challenging and rewarding role in Remote Customer Support and Security Analysis, we encourage you to apply to arenaflex. Our company offers a dynamic and supportive work environment, a range of training and development programs, and a competitive compensation package. Join our team and become a part of a leading organization that is dedicated to providing exceptional customer experiences and ensuring the highest level of information security. Apply for this job