Experienced Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Industry Expert
At careerzynith, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a leading provider of indoor heating and air conditioning solutions, we're committed to delivering top-notch service to our customers. We're now seeking a highly skilled and motivated Remote Customer Service Representative/Dispatcher to join our team!
**About careerzynith**
careerzynith has been a trusted name in the HVAC and plumbing industry since 1979. Founded on the principles of quality, reliability, and customer satisfaction, we've grown from a small family-owned service business to a leading residential and commercial contractor in Northern Virginia. Our commitment to excellence has earned us a reputation for delivering exceptional service, and we're now seeking talented individuals to join our team.
**Job Role**
As a Remote Customer Service Representative/Dispatcher, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely and efficient service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with colleagues to resolve customer issues and concerns
**Schedule**
* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
**Remote Work Requirements**
To ensure a seamless remote work experience, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**Benefits and Culture**
At careerzynith, we're committed to providing a comprehensive benefits package and a positive work environment. You'll enjoy:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth
**What We Offer**
As a Remote Customer Service Representative/Dispatcher at careerzynith, you'll have the opportunity to:
* Work from the comfort of your own home (most days)
* Collaborate with a talented team of professionals
* Develop your skills and expertise in customer service and dispatching
* Enjoy a competitive salary and benefits package
* Contribute to the success of a leading HVAC and plumbing company
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team!
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith has been a trusted name in the HVAC and plumbing industry since 1979. Founded on the principles of quality, reliability, and customer satisfaction, we've grown from a small family-owned service business to a leading residential and commercial contractor in Northern Virginia. Our commitment to excellence has earned us a reputation for delivering exceptional service, and we're now seeking talented individuals to join our team.
**Job Role**
As a Remote Customer Service Representative/Dispatcher, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely and efficient service
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with colleagues to resolve customer issues and concerns
**Schedule**
* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)
**Remote Work Requirements**
To ensure a seamless remote work experience, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**Benefits and Culture**
At careerzynith, we're committed to providing a comprehensive benefits package and a positive work environment. You'll enjoy:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* 7 paid holidays per year
* Paid vacation and personal days
* Opportunities for continued education and professional growth
**What We Offer**
As a Remote Customer Service Representative/Dispatcher at careerzynith, you'll have the opportunity to:
* Work from the comfort of your own home (most days)
* Collaborate with a talented team of professionals
* Develop your skills and expertise in customer service and dispatching
* Enjoy a competitive salary and benefits package
* Contribute to the success of a leading HVAC and plumbing company
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our team!
Apply To This Job
Apply for this job