Experienced Remote Customer Service Representative - Outreach Specialist
At careerzynith, we're on a mission to revolutionize the way healthcare providers and hospitals interact with their patients. As a key member of our remote customer service team, you'll play a vital role in ensuring seamless communication and record management for our healthcare clients. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare providers and hospitals to deliver high-quality patient care. Our team of experts is committed to staying at the forefront of industry trends, leveraging cutting-edge technology to drive efficiency and excellence. As a remote customer service representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of patients and healthcare professionals alike.
**Job Summary**
As a Remote Customer Service Representative - Outreach Specialist, you'll be responsible for handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. Your primary objective will be to schedule or secure delivery of medical records from across the country, ensuring timely and efficient retrieval and indexing of medical records. You'll work closely with our clients to coordinate the medical record collection process, update contact and demographic information, schedule extractions, and follow up on any necessary documentation.
**Key Responsibilities**
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
* Retrieve medical record images from provider facilities efficiently and professionally
* Manage documentation requests and scheduling of document exchange
* Follow up on outstanding document requests that are past due
* Document all communications in our system
* Type and transmit correspondence as necessary
* Process records and documentation according to careerzynith standards
* Provide EOD update and report to supervisor after completing an onsite retrieval appointment
* Minimize interruption to provider office while observing HIPAA standards and regulations
**Essential Qualifications**
* At least 1 year of experience working as a Customer Service Representative (CSR)
* Call center background with a strong focus on customer service
* Excellent telephone etiquette and communication skills
* Data entry skills with accuracy and attention to detail
* Intermediate knowledge of Microsoft Office products, including Outlook, Teams, Word, and Excel
* Ability to navigate Windows-based screening systems effectively
* Basic knowledge of HIPAA standards and regulations
* 2+ years of experience working in a professional office environment
* Relevant call center experience, healthcare industry a strong plus
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Familiarity with components of standard Medical Records
* Understanding of customer service processing requirements
* Ability to place and receive calls via computer interface
* Experience with call queue management and tracking/monitoring/retrieving information on calls
* Strong problem-solving and analytical skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a remote team
* Strong organizational and time management skills
* Ability to prioritize tasks and manage multiple projects simultaneously
* Proficiency in Microsoft Office products, including Outlook, Teams, Word, and Excel
* Familiarity with HIPAA standards and regulations
* Strong attention to detail and accuracy
**Career Growth Opportunities and Learning Benefits**
As a Remote Customer Service Representative - Outreach Specialist at careerzynith, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. Our team is committed to continuous learning and professional growth, with regular training and development programs to help you achieve your career goals. You'll also have access to a range of benefits, including:
* Competitive hourly rate of $17 per hour
* Flexible scheduling with a 9:00 AM to 5:30 PM Central time schedule
* Opportunity to work remotely with a dynamic and supportive team
* Comprehensive training and development programs
* Access to a range of benefits, including health insurance, paid time off, and more
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our remote team is passionate about delivering exceptional customer service and making a difference in the lives of patients and healthcare professionals. We're a dynamic and supportive team that's always looking for ways to improve and grow.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $17 per hour
* Flexible scheduling with a 9:00 AM to 5:30 PM Central time schedule
* Opportunity to work remotely with a dynamic and supportive team
* Comprehensive training and development programs
* Access to a range of benefits, including health insurance, paid time off, and more
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application today, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare providers and hospitals to deliver high-quality patient care. Our team of experts is committed to staying at the forefront of industry trends, leveraging cutting-edge technology to drive efficiency and excellence. As a remote customer service representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of patients and healthcare professionals alike.
**Job Summary**
As a Remote Customer Service Representative - Outreach Specialist, you'll be responsible for handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. Your primary objective will be to schedule or secure delivery of medical records from across the country, ensuring timely and efficient retrieval and indexing of medical records. You'll work closely with our clients to coordinate the medical record collection process, update contact and demographic information, schedule extractions, and follow up on any necessary documentation.
**Key Responsibilities**
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
* Retrieve medical record images from provider facilities efficiently and professionally
* Manage documentation requests and scheduling of document exchange
* Follow up on outstanding document requests that are past due
* Document all communications in our system
* Type and transmit correspondence as necessary
* Process records and documentation according to careerzynith standards
* Provide EOD update and report to supervisor after completing an onsite retrieval appointment
* Minimize interruption to provider office while observing HIPAA standards and regulations
**Essential Qualifications**
* At least 1 year of experience working as a Customer Service Representative (CSR)
* Call center background with a strong focus on customer service
* Excellent telephone etiquette and communication skills
* Data entry skills with accuracy and attention to detail
* Intermediate knowledge of Microsoft Office products, including Outlook, Teams, Word, and Excel
* Ability to navigate Windows-based screening systems effectively
* Basic knowledge of HIPAA standards and regulations
* 2+ years of experience working in a professional office environment
* Relevant call center experience, healthcare industry a strong plus
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Familiarity with components of standard Medical Records
* Understanding of customer service processing requirements
* Ability to place and receive calls via computer interface
* Experience with call queue management and tracking/monitoring/retrieving information on calls
* Strong problem-solving and analytical skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a remote team
* Strong organizational and time management skills
* Ability to prioritize tasks and manage multiple projects simultaneously
* Proficiency in Microsoft Office products, including Outlook, Teams, Word, and Excel
* Familiarity with HIPAA standards and regulations
* Strong attention to detail and accuracy
**Career Growth Opportunities and Learning Benefits**
As a Remote Customer Service Representative - Outreach Specialist at careerzynith, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. Our team is committed to continuous learning and professional growth, with regular training and development programs to help you achieve your career goals. You'll also have access to a range of benefits, including:
* Competitive hourly rate of $17 per hour
* Flexible scheduling with a 9:00 AM to 5:30 PM Central time schedule
* Opportunity to work remotely with a dynamic and supportive team
* Comprehensive training and development programs
* Access to a range of benefits, including health insurance, paid time off, and more
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our remote team is passionate about delivering exceptional customer service and making a difference in the lives of patients and healthcare professionals. We're a dynamic and supportive team that's always looking for ways to improve and grow.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $17 per hour
* Flexible scheduling with a 9:00 AM to 5:30 PM Central time schedule
* Opportunity to work remotely with a dynamic and supportive team
* Comprehensive training and development programs
* Access to a range of benefits, including health insurance, paid time off, and more
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application today, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply Job!
Apply for this job