Experienced Remote Customer Service Representative – Healthcare Call Center Expert with High Volume Call Handling Experience

About Workwarp and the Opportunity At Workwarp, we're on a mission to revolutionize the way healthcare services are delivered. As a remote customer service representative, you'll play a vital role in ensuring that our members and providers receive exceptional support and care. With a strong focus on customer satisfaction, we're seeking an experienced and compassionate individual to join our team. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we'd love to hear from you! Job Summary We're hiring 20 remote customer service representatives to join our team, and we're looking for individuals who are passionate about delivering exceptional customer experiences. As a remote customer service representative, you'll be responsible for handling high-volume calls from members and providers, providing accurate and timely information, and resolving issues in a professional and courteous manner. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer inbound calls from members and providers, providing accurate and timely information to resolve issues and answer questions Input data into our system to ensure accurate and up-to-date records Provide exceptional customer service, extending courtesy and professionalism to all callers Take 75+ calls per day, maintaining a high level of productivity and efficiency Work collaboratively with our team to resolve complex issues and provide solutions Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses Meet or exceed performance metrics, including call volume, resolution rates, and customer satisfaction scores Eligibility Requirements and Benefits As a remote customer service representative, you'll be eligible for a range of benefits, including: Medical, dental, and vision coverage Critical Illness, Accident, and Hospital insurance 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability insurance Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Please note that eligibility requirements may apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. About TEKsystems and Workwarp TEKsystems is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application. As an industry leader, we work with progressive leaders to drive change and activate ideas and solutions. Workwarp is a remote customer service team that is part of the TEKsystems family. We're proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. What We're Looking For We're seeking an experienced and compassionate individual who is passionate about delivering exceptional customer experiences. If you have: At least 1 year of high-volume call center experience (healthcare call center experience preferred) A strong work ethic and ability to work in a fast-paced environment Excellent communication and interpersonal skills A high level of professionalism and courtesy when interacting with customers Reliable, high-speed internet and a closed-door room that is distraction-free to work remotely from Availability to work during any of the following hours of operation: Mon-Fri 8am-8pm EST (40 hour work week) What We Offer We offer a competitive salary of $16.50 per hour, as well as a range of benefits and perks. As a remote customer service representative, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. How to Apply If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application today, and let's work together to deliver exceptional customer experiences! Apply for this job