**Experienced Registration and Customer Service Manager – Medical-Aesthetic and Antiaging Conferences**

At arenaflex, we're passionate about connecting people and information to help them know more, do more, and be more. As a global business with a network of trusted brands in specialist markets across more than 30 countries, we're committed to delivering exceptional experiences for our customers and attendees. We're now seeking an experienced Registration and Customer Service Manager to join our team and drive the success of our North American medical-aesthetic and antiaging conferences. **About arenaflex** arenaflex is a global business with a network of trusted brands in specialist markets across more than 30 countries. We're a member of the FTSE 100 and run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Our purpose is to connect our customers to information and people that help them know more, do more, and be more. **Job Description** As the Registration and Customer Service Manager, you will oversee the lifecycle and attendee-support operations for multiple North American medical-aesthetic and antiaging conferences. In this role, you will partner with cross-functional teams, driving a seamless attendee experience while meeting revenue, data-quality, and service-level goals. **Key Responsibilities:** * **Registration** + Lead the full registration cycle —from initial build to post-event closeout—managing timelines, updates, and data integrity. + Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management. + Design user-focused registration pages that maximize completion rates and minimize drop-off. + Develop and track project schedules/budgets; align internal stakeholders and external vendors to hit timeline and budget targets. + Coordinate onsite registration operations—equipment, supplies, badge printing—and supervise temporary staff to keep average check-in times within service-level targets. + Partner with Finance and Marketing to align pricing strategy, data priorities, and automated attendee communications (confirmations, reminders, “know before you go,” etc.). + Analyze registration data and trends to recommend real-time optimizations and future-event improvements. + Create training manuals and FAQs and deliver registration-specific training to internal teams and onsite temps. * **Customer Service** + Provide expert-level attendee support across phone, chat, and email; troubleshoot payment, refund, credential, and access issues. + Maintain shared event inboxes to ensure timely, accurate, and brand-consistent responses. + Monitor service metrics (response time, resolution rate, customer satisfaction), report trends, and drive continuous-improvement initiatives. + Oversee processing of payments, refunds, and reimbursements in accordance with event policies. + Report service trends to leadership and collaborate on customer-experience initiatives. **Essential Qualifications:** * Bachelor’s degree (preferred) * 3–5 years’ experience in event registration or customer-service management * Hands-on expertise with Stova (or similar large-scale reg platform) * CRM and database proficiency * Excellent written/verbal communication and cross-functional collaboration skills * Sound analytical, problem-solving, and recommendation skills * Proven track record meeting tight deadlines and service-level goals **Preferred Qualifications:** * Experience working with multiple events and conferences * Knowledge of medical-aesthetic and antiaging industries * Familiarity with arenaflex's registration and customer service systems * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong attention to detail and organizational skills * Ability to work effectively in a team environment * Strong customer service skills and ability to provide expert-level support * Proficiency in CRM and database management * Experience with registration and customer service systems **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to helping you grow and develop your career. We offer a range of training and development opportunities, including bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. * We encourage and support internal job moves, so you can take the next step in your career. * arenaflex is a global business, and we offer the opportunity to collaborate with teams around the world. **Work Environment and Company Culture:** * arenaflex is a dynamic and fast-paced work environment, and we're committed to making sure Life at arenaflex is rewarding, supportive, and enjoyable for everyone. * We work hard to make sure our offices are welcoming and inclusive, with in-person and online social events, our fantastic Walk the World charity day, and active colleague groups and networks promoting a positive, supportive, and collaborative work environment. * We believe that great things happen when people connect face-to-face, so we work in-person with each other, or with customers and partners, three days a week or more. **Compensation, Perks, and Benefits:** * The salary range for this role is $75,000- $83,000 based on experience. * arenaflex offers a range of benefits, including: + Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day, and active colleague groups and networks promoting a positive, supportive, and collaborative work environment. + Broader impact: take up to four days per year to volunteer, with charity match funding available too. + Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. + Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year. + Competitive benefits, including a 401k match, health, vision, and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount. + Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more. + Recognition for great work, with global awards and kudos programs. + As an international company, the chance to collaborate with teams around the world. **Conclusion:** If you're passionate about delivering exceptional experiences for our customers and attendees, and you're looking for a challenging and rewarding role, we'd love to hear from you. arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job