Experienced Provider Customer Service Call and Chat Representative – Remote Health Care Support Expertise

Welcome to arenaflex: Transforming Health Care for a Brighter Tomorrow Imagine being part of a team that is revolutionizing the health care experience, creating healthier communities, and breaking down barriers to quality care. At arenaflex, we're dedicated to building a health care system that is more responsive, affordable, and equitable for all. If you're passionate about making a difference in the lives of millions, we invite you to join our mission and start doing your life's best work. Job Overview: Provider Customer Service Call and Chat Representative We're seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to support our network of providers who care for our members. As a vital member of our team, you will be responsible for providing exceptional service to providers, responding to their questions, and resolving issues via phone calls and concurrent chats. Your expertise will focus on benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. Key Responsibilities: Serve as a trusted advocate for providers, demonstrating accountability and ownership in resolving issues and concerns Provide top-notch service to providers in a multi-channel environment, including calls and concurrent chats Quickly and effectively triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices Seek to understand and identify the needs of providers, answering questions and resolving issues in a timely and professional manner Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction Collaborate with internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner Demonstrate strong multitasking skills, navigating over 30 systems to extract necessary information and resolve issues across multiple lines of business, provider types, and call types Influence providers to utilize self-service digital tools, assisting with navigation questions and highlighting the benefits of these tools, including faster resolution and improved efficiency Requirements and Qualifications To be successful in this role, you will need: Essential Qualifications: High School Diploma/GED or equivalent work experience 1+ years of customer service experience, with a focus on analyzing and solving customer concerns Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Ability to type at a speed of 35-40+ words per minute with an accuracy of 90% Must be 18 years of age or older Ability to work any full-time (40 hours/week), 8-hour shift between 10:35 AM - 7:05 PM CST, Monday - Friday, with occasional overtime, weekends, and holidays as needed Preferred Qualifications: Prior health care experience and knowledge of healthcare terminology Experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools Telecommuting Requirements To be considered for this remote opportunity, you must: Reside within the Eastern, Central, or Mountain Time Zone Have a dedicated work area established that is separated from other living areas and provides information privacy Have a reliable, high-speed internet connection Be able to keep all company-sensitive documents secure Soft Skills and Competencies To excel in this role, you will need to demonstrate: Ability to multitask, including typing in multiple conversations Ability to resolve calls and messages, avoiding escalated complaints Time management skills Emotional intelligence and empathy Active listening and comprehension Excellent written communication skills Demonstrated problem-solving, organization, and interpersonal skills Demonstrated experience consistently achieving quality and productivity standards Career Growth and Development At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for advancement and professional growth A supportive and collaborative work environment that fosters innovation and creativity Recognition and rewards for outstanding performance and contributions Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse work environment. We believe that everyone deserves the opportunity to live their healthiest life, and we're committed to: Creating a workplace that is free from discrimination and harassment Providing equal opportunities for all employees, regardless of race, gender, sexuality, age, location, or income Supporting and promoting diversity, equity, and inclusion initiatives Fostering a culture of empathy, compassion, and respect Compensation and Benefits We offer a competitive compensation package, including: A comprehensive benefits package Incentive and recognition programs Equity stock purchase and 401k contribution (subject to eligibility requirements) Opportunities for professional growth and development Conclusion If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we invite you to join our team at arenaflex. As a Provider Customer Service Call and Chat Representative, you will play a vital role in supporting our network of providers and helping to build a healthier, more equitable health care system. Apply now and start doing your life's best work! Apply for this job