Experienced Program Aide - Athletic Event Usher for Remote Work Opportunities at Miami University

Join the Miami University Team as a Program Aide - Athletic Event Usher Unlock your potential with a new role at Miami University as a Program Aide - Athletic Event Usher! We are seeking highly motivated and customer-focused individuals to join our team on a remote basis. As a Program Aide - Athletic Event Usher, you will play a vital role in ensuring the safety and well-being of guests at Miami University Athletic and non-Athletic events. This position offers a unique opportunity to work in a dynamic environment, develop your skills, and contribute to the success of our events. About Miami University Miami University is a major public university with a small college feel, creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Job Summary As a Program Aide - Athletic Event Usher, you will be the first point of contact for fans and guests at Miami University events. You will assist with the operation of the stadium and/or arena to ensure the safety and well-being of guests at Miami University Athletic and non-Athletic events. This position specifically supports the mission of Miami University and the Department of Intercollegiate Athletics by assisting in institutional compliance with NCAA and Conference rules & regulations. Key Responsibilities Greet, interact, and provide information to all guests in a professional and friendly manner. Inspect and set up gates and turnstiles before events; break down and store at the conclusion of events. Monitor the flow of patrons; enforce rules and regulations before, during, and after events. Solve seating and other problems; ensure that persons are in their proper seats. Seat handicapped persons; handle VIP seating. Take attendance reading from turnstile at the end of events; report attendance to supervisors. Requirements and Qualifications Essential Qualifications: High school education or GED required. No experience required, but customer service experience is preferred. Ability to work well with individuals from diverse backgrounds. Excellent customer service skills. Preferred Qualifications: Previous experience in event management or customer service. Knowledge of NCAA and Conference rules & regulations. Experience working with diverse populations. Skills and Competencies To succeed in this role, you should possess the following skills and competencies: Excellent communication and interpersonal skills. Ability to work in a fast-paced environment. Strong problem-solving and conflict resolution skills. Ability to work independently and as part of a team. Flexibility to work varying shifts, including evenings and weekends. Career Growth Opportunities and Learning Benefits At Miami University, we are committed to providing opportunities for growth and development for all employees. As a Program Aide - Athletic Event Usher, you will have the opportunity to: Develop your customer service and event management skills. Work with a diverse team of professionals. Contribute to the success of Miami University events. Participate in training and development programs. Work Environment and Company Culture Miami University is a vibrant and inclusive community that values diversity, equity, and inclusion. Our work environment is supportive and collaborative, with a strong focus on employee well-being. We offer: A remote work arrangement that provides flexibility and work-life balance. Opportunities for professional growth and development. A diverse and inclusive work environment. Competitive compensation and benefits package. Compensation, Perks, and Benefits We offer a competitive compensation package that includes: Hourly rate of $15.60. Opportunities for professional growth and development. Flexible work arrangements, including remote work options. Inclusive and diverse work environment. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to be considered for this position. Equal Opportunity Employer Miami University is an Equal Opportunity/Affirmative Action employer, encouraging applications from minorities, women, protected veterans, and individuals with disabilities. We prohibit harassment, discrimination, and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status. Apply for this job