Experienced Product Principal - Customer Experience - Remote Opportunity at careerzynith
At careerzynith, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a Product Principal - Customer Experience, you'll play a pivotal role in shaping our product strategy and driving business value through the production of high-quality products. If you're a seasoned leader with a passion for innovation and customer satisfaction, we want to hear from you.
**About careerzynith**
careerzynith is a leading innovator in the industry, dedicated to creating cutting-edge solutions that transform the way we live and work. Our team of talented professionals is passionate about pushing boundaries and driving growth. As a Product Principal - Customer Experience, you'll join a dynamic community of like-minded individuals who share your commitment to excellence and customer-centricity.
**Key Responsibilities**
As a Product Principal - Customer Experience, you'll be responsible for:
* **Delivery and Execution (10%):** Collaborate with cross-functional teams, including Distinguished Engineers, User Experience Principals, and impacted teams, to ensure a clear path to scope and alignment. Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
* **Strategy and Planning (60%):** Partner with cross-functional programs or technology portfolios to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams. Provide visibility of work by providing a holistic roadmap with dependencies.
* **Team and Stakeholder (30%):** Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
**Direct Manager/Direct Reports**
* This position typically reports to a Director.
* This position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite
* Working knowledge of presentation software (e.g., Microsoft PowerPoint)
* Demonstrated ability to collaborate and work effectively with cross-functional teams
* Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
* Excellent written and verbal communication skills
* 2+ years of previous leadership experience
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education
**Minimum Years of Work Experience**
* 8
**Preferred Years of Work Experience**
* No additional years of experience
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Business Insights
* Drives Vision and Purpose
* Manages Ambiguity
* Nimble Learning
* Self-Development
* Collaborates
* Cultivates Innovation
* Manages Complexity
* Situational Adaptability
* Balances Stakeholders
* Communicates Effectively
* Customer Focus
* Drives Results
* Interpersonal Savvy
* Organizational Savvy
**What We Offer**
As a Product Principal - Customer Experience at careerzynith, you'll enjoy:
* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* A competitive compensation package, including salary, bonus, and stock options
* Comprehensive benefits, including health, dental, and vision insurance
* A generous paid time off policy
* Access to cutting-edge technology and tools
* A commitment to work-life balance and flexibility
**How to Apply**
If you're a motivated and experienced leader with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a leading innovator in the industry, dedicated to creating cutting-edge solutions that transform the way we live and work. Our team of talented professionals is passionate about pushing boundaries and driving growth. As a Product Principal - Customer Experience, you'll join a dynamic community of like-minded individuals who share your commitment to excellence and customer-centricity.
**Key Responsibilities**
As a Product Principal - Customer Experience, you'll be responsible for:
* **Delivery and Execution (10%):** Collaborate with cross-functional teams, including Distinguished Engineers, User Experience Principals, and impacted teams, to ensure a clear path to scope and alignment. Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
* **Strategy and Planning (60%):** Partner with cross-functional programs or technology portfolios to align outcomes. Cascade context up to leadership and strategy down to balanced teams using OKRs. Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. Create, coordinate, and sequence activities to ensure alignment across impacted teams. Provide visibility of work by providing a holistic roadmap with dependencies.
* **Team and Stakeholder (30%):** Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
**Direct Manager/Direct Reports**
* This position typically reports to a Director.
* This position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite
* Working knowledge of presentation software (e.g., Microsoft PowerPoint)
* Demonstrated ability to collaborate and work effectively with cross-functional teams
* Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
* Excellent written and verbal communication skills
* 2+ years of previous leadership experience
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education
**Minimum Years of Work Experience**
* 8
**Preferred Years of Work Experience**
* No additional years of experience
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Business Insights
* Drives Vision and Purpose
* Manages Ambiguity
* Nimble Learning
* Self-Development
* Collaborates
* Cultivates Innovation
* Manages Complexity
* Situational Adaptability
* Balances Stakeholders
* Communicates Effectively
* Customer Focus
* Drives Results
* Interpersonal Savvy
* Organizational Savvy
**What We Offer**
As a Product Principal - Customer Experience at careerzynith, you'll enjoy:
* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* A competitive compensation package, including salary, bonus, and stock options
* Comprehensive benefits, including health, dental, and vision insurance
* A generous paid time off policy
* Access to cutting-edge technology and tools
* A commitment to work-life balance and flexibility
**How to Apply**
If you're a motivated and experienced leader with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job