**Experienced Product Operations Specialist – Land Seller Management and Customer Support**

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you have a strong background in operations management and a keen eye for process improvement? If so, we invite you to join arenaflex as an Experienced Product Operations Specialist – Land Seller Management and Customer Support. At arenaflex, we are committed to providing our customers with the highest level of service and support. As a key member of our team, you will play a critical role in ensuring that our land seller products and services meet the needs of our customers. With a focus on operational excellence and customer satisfaction, you will be responsible for managing land seller profiles, setting up and maintaining pricing and selling rules, and collaborating with cross-functional teams to drive business results. **About arenaflex** arenaflex is a leading provider of innovative solutions in the travel industry. With a strong commitment to customer satisfaction and operational excellence, we have built a reputation for delivering high-quality products and services that meet the evolving needs of our customers. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team. **Key Responsibilities** As an Experienced Product Operations Specialist – Land Seller Management and Customer Support, you will be responsible for the following key tasks: * Managing land seller profiles in our visit management system, including merchant settlement data, parent/chain connections, and stock portions, where relevant * Setting up and maintaining all pricing and selling rules for all direct land merchants * Setting up design and rules for all electronically associated sellers * Managing land item work for new destinations * Screening land items for severe weather and suggesting and setting up mitigation strategies where necessary * Participating in the investigation of visit management system technology issues, and external technology associations (e.g., IBS and HotelBeds); acting as a contact with external suppliers where necessary * Providing pricing and objective data to marketing materials * Collaborating with Product Development team on individual seller issues requiring clarity and resolution, as well as assisting with hotel oversell circumstances * Assisting other SCA divisions with questions or issues related to destinations and land item offerings * Furnishing and assisting SCA offices with customer resolution for land items on a case-by-case basis * Collaborating with Product Development to create and meet yearly open for sale (OFS) schedule * Assisting Product Activities Facilitator with lodging stock management, land reporting, and other tasks as necessary * Assisting with emergency management for catastrophic events and crisis situations * Establishing and encouraging entrusting associations with partners at all levels * Other duties as assigned **Essential Qualifications** * Bachelor's degree or equivalent work experience * Strong analytical and problem-solving skills, with intelligent solutions * Meticulous and highly organized * Ability to work independently and collaboratively * Self-motivated * Strong oral and written communication skills, with the ability to present to senior management * Proficient in Microsoft Excel and Viewpoint **Preferred Qualifications** * At least 2 years of experience in travel or hospitality * Knowledge of arenaflex projects, strategies, and systems * Knowledge of arenaflex Reservation systems * Experience with Microsoft Power BI **Work Environment** This role works in a professional office environment. This job regularly uses standard office equipment like computers, phones, scanners, and file organizers. **Compensation and Benefits** arenaflex offers a competitive salary of $25/hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Now]( We look forward to hearing from you! Apply for this job