Experienced Product Operations & Customer Support Specialist – Human Expertise Platform
At careerzynith, we're revolutionizing the way people access and utilize human expertise. Our innovative platform connects individuals with specialized knowledge and skills, empowering them to achieve their goals and unlock their full potential. As a key member of our team, you'll play a vital role in supporting the behind-the-scenes work that keeps our product and processes running smoothly, while also providing exceptional user-facing support to our customers.
**The Opportunity**
We're seeking a highly skilled and versatile Product Operations & Customer Support Specialist to join our team. This is an exciting opportunity for someone who thrives on variety, has a keen eye for detail, and is passionate about working across teams to drive success. As a Product Operations & Customer Support Specialist, you'll partner closely with our product, marketing, and customer success teams to ensure seamless execution, efficient processes, and exceptional customer experiences.
**Responsibilities:**
### Client Launch & Cross-Functional Support
* Support client launches by ensuring program access, codes, and materials are ready to go
* Collaborate with Customer Success Managers (CSMs) to prep assets and respond to one-off needs
* Double-check the details to ensure cross-functional teams are set up for a smooth and professional launch
### Operations & Execution
* Help manage and organize cross-functional projects
* Support program and content uploads in platforms like Admin Tool and WordPress
* Assist with workflows and campaigns in tools like Iterable and HubSpot
* Provide light creative support, such as iPhone mockups or updating client slides
### Customer Support & Concierge
* Respond to users in a timely, friendly, and clear manner, using templates and context to personalize
* Troubleshoot or escalate issues with a calm, solution-oriented mindset
* Pull call/user data from internal tools to assist with issue resolution
* Help track and surface customer trends and issues in Jira to inform product improvements
### General Support
* Help us stay grounded: keep things organized, documented, and moving
* Collaborate with leads to keep our project list visible and up-to-date
* Assist with international rollouts by supporting translated content and region-specific needs
**Requirements:**
* Bilingual English and Arabic
* Bachelor's level or advanced degrees desirable
* Ability to work US hours schedule as needed
* The ability to work independently as well as in a virtual team environment
* 2+ years of administrative, client service, or customer support experience
* Command of project management and CRM tools (ClickUp, Iterable, and HubSpot experience desirable)
* Excellent organizational and project management skills
* Ability to problem-solve and multi-task with numerous deadlines
* Excellent interpersonal, verbal, and written communication skills
* Genuine interest in the mission of careerzynith and in being a part of something bigger than any one person or business group
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work with a cutting-edge platform that's revolutionizing the way people access human expertise
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote work options
* Access to cutting-edge tools and technologies
* Recognition and rewards for outstanding performance
**About careerzynith:**
careerzynith is a leading provider of human expertise solutions, empowering individuals to achieve their goals and unlock their full potential. Our innovative platform connects people with specialized knowledge and skills, providing access to a vast network of experts and resources. We're passionate about creating a world where everyone has the opportunity to learn, grow, and succeed.
**Equal Employment Opportunity:**
careerzynith provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Applicant Privacy Notice:**
careerzynith is committed to protecting the privacy of our applicants. We provide equal employment opportunities to all applicants and prohibit discrimination and harassment of any type. Applicants can review our Privacy Policy and Applicant Privacy Notice for California applicants on our website.
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Apply for this job
**The Opportunity**
We're seeking a highly skilled and versatile Product Operations & Customer Support Specialist to join our team. This is an exciting opportunity for someone who thrives on variety, has a keen eye for detail, and is passionate about working across teams to drive success. As a Product Operations & Customer Support Specialist, you'll partner closely with our product, marketing, and customer success teams to ensure seamless execution, efficient processes, and exceptional customer experiences.
**Responsibilities:**
### Client Launch & Cross-Functional Support
* Support client launches by ensuring program access, codes, and materials are ready to go
* Collaborate with Customer Success Managers (CSMs) to prep assets and respond to one-off needs
* Double-check the details to ensure cross-functional teams are set up for a smooth and professional launch
### Operations & Execution
* Help manage and organize cross-functional projects
* Support program and content uploads in platforms like Admin Tool and WordPress
* Assist with workflows and campaigns in tools like Iterable and HubSpot
* Provide light creative support, such as iPhone mockups or updating client slides
### Customer Support & Concierge
* Respond to users in a timely, friendly, and clear manner, using templates and context to personalize
* Troubleshoot or escalate issues with a calm, solution-oriented mindset
* Pull call/user data from internal tools to assist with issue resolution
* Help track and surface customer trends and issues in Jira to inform product improvements
### General Support
* Help us stay grounded: keep things organized, documented, and moving
* Collaborate with leads to keep our project list visible and up-to-date
* Assist with international rollouts by supporting translated content and region-specific needs
**Requirements:**
* Bilingual English and Arabic
* Bachelor's level or advanced degrees desirable
* Ability to work US hours schedule as needed
* The ability to work independently as well as in a virtual team environment
* 2+ years of administrative, client service, or customer support experience
* Command of project management and CRM tools (ClickUp, Iterable, and HubSpot experience desirable)
* Excellent organizational and project management skills
* Ability to problem-solve and multi-task with numerous deadlines
* Excellent interpersonal, verbal, and written communication skills
* Genuine interest in the mission of careerzynith and in being a part of something bigger than any one person or business group
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work with a cutting-edge platform that's revolutionizing the way people access human expertise
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote work options
* Access to cutting-edge tools and technologies
* Recognition and rewards for outstanding performance
**About careerzynith:**
careerzynith is a leading provider of human expertise solutions, empowering individuals to achieve their goals and unlock their full potential. Our innovative platform connects people with specialized knowledge and skills, providing access to a vast network of experts and resources. We're passionate about creating a world where everyone has the opportunity to learn, grow, and succeed.
**Equal Employment Opportunity:**
careerzynith provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**Applicant Privacy Notice:**
careerzynith is committed to protecting the privacy of our applicants. We provide equal employment opportunities to all applicants and prohibit discrimination and harassment of any type. Applicants can review our Privacy Policy and Applicant Privacy Notice for California applicants on our website.
**How to Apply:**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.
Apply for this job