**Experienced Phone & Data Entry Specialist – Healthcare Connection Support**

At arenaflex, we're dedicated to connecting nurses with healthcare facilities in need of essential workers. As a Phone & Data Entry Specialist, you'll play a vital role in verifying nurses' credentials and facilitating their connection with healthcare facilities. If you're a customer service professional with a passion for helping others, we invite you to join our team and become part of this critical effort. **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to bridge the gap between healthcare professionals and facilities, ensuring that patients receive the best possible care. With a strong commitment to excellence and customer satisfaction, we're seeking talented individuals to join our team and contribute to our mission. **Job Description** As a Phone & Data Entry Specialist, you'll be responsible for: * Verifying nurses' credentials through online research and follow-up phone calls * Communicating with nurses to confirm their credentials and facilitate their connection with healthcare facilities * Managing large amounts of inbound and outbound calls in a timely manner * Following communication scripts to handle different topics * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and client resources to accurately handle calls * Performing data entry and customer service skills * Navigating online efficiently to work requests/records received for those requesting to sign up for a shift * Identifying customers' needs, researching to see if request has credentials needed * Skillfully changing from one task to another without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Remaining positive and professional in all customer interactions * Flexibility to cross-train as requested **Qualifications** To succeed in this role, you'll need: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy * Previous remote work from home experience a plus * Quick learner and able to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills along with active listening * A background check applicable with state and federal laws is required **Equipment and Software Requirements** * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB headset * No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) * Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system) * Firewall must be enabled (Will be checked prior to allowing login to system) **Work Environment and Company Culture** As a remote worker, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a positive and supportive work environment, with opportunities for growth and development. Our team is passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join us. **Compensation and Benefits** * Starting pay: $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance * Work hours: Shifts between 7:00am-9:00pm (CST), Work Days: Mon-Fri & Every Other Weekend (day off during the week on wknd rotation) * One overnight shift 9p-8a (4x10s Wed-Sat) * Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) * Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days * Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option) **Why Join arenaflex?** * Be part of a dynamic and growing company that's making a difference in the healthcare industry * Enjoy a flexible work environment with opportunities for growth and development * Receive competitive compensation and benefits * Work with a talented and passionate team that's committed to excellence and customer satisfaction **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job