**Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way essential workers connect with healthcare facilities in need of skilled professionals. As a critical member of our team, you'll play a vital role in facilitating this connection, ensuring that nurses and healthcare facilities have the resources they need to provide top-notch care. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of patients and healthcare workers alike. With a focus on excellence, integrity, and customer satisfaction, we're proud to be a trusted partner for healthcare facilities and essential workers across the nation. **Job Summary** As a Phone and Chat Specialist at arenaflex, you'll be responsible for navigating online to verify nurses' credentials, following up with them via written messages, and handling follow-up phone calls to ensure a seamless experience for our clients. Your exceptional communication skills, technical savvy, and ability to work independently will make you a valuable asset to our team. **Responsibilities** * Manage large volumes of inbound and outbound calls in a timely manner, ensuring that our clients receive prompt and professional service. * Multitask and manage multiple chat channels simultaneously, providing efficient and effective support to our clients. * Follow established communication scripts to handle various topics, ensuring consistency and accuracy in our responses. * Identify customers' needs, clarify information, research and provide solutions and/or alternatives to meet their requirements. * Access company and client resources to accurately handle calls, ensuring that our clients receive the best possible service. * Perform data entry and customer service skills, maintaining accurate records and providing exceptional support to our clients. * Navigate online efficiently, accessing and utilizing our systems and resources to provide timely and effective support. * Work requests/records received for those requesting to sign up for a shift, verifying credentials and providing solutions to meet their needs. * Skillfully transition between tasks without losing efficiency or composure, ensuring that our clients receive seamless support. * Maintain punctuality and attendance at all scheduled times, ensuring that our clients receive the support they need when they need it. * Remain positive and professional in all customer interactions, providing exceptional service and support to our clients. **Qualifications** * 1 year of customer service or customer support experience, with a proven track record of delivering exceptional service. * 1 year of previous call center or office background experience, with a focus on customer service and support. * Technical savvy, with experience navigating online systems and resources. * Previous remote work from home experience a plus, with a proven ability to work independently and efficiently. * Quick learner, with the ability to adapt to new systems and processes. * Type 35 words per minute accurately, with excellent typing skills and attention to detail. * Strong phone and verbal communication skills, with active listening and problem-solving abilities. * A background check applicable with state and federal laws, ensuring that our clients receive the highest level of service and support. **Pay & Benefits** * Starting pay: $14/hour, with shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance. * Work hours: Shifts between 7:00am-7:00pm (CST), with rotating weekends and flexible scheduling. * Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST), providing comprehensive training and support to ensure your success. * Status: Full-time 40 hours, with opportunities for career growth and advancement. **Equipment Provided** * Equipment will be shipped to you for full-time permanent employees, ensuring that you have the tools and resources you need to succeed. * Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). **Hardware/Software Requirements** * Processor: Intel Core i5 5200 Series or greater. * Memory: 8GB on Windows 8.1 / 10 64 bits. * Screen Resolution: 1280x768 or higher, dual monitors required. * USB headset. * Up-to-date antivirus software must be installed on the platform and a recent scan completed. * Firewall must be enabled. **Why Join arenaflex?** * Opportunity to make a positive impact on the lives of patients and healthcare workers. * Comprehensive training and support to ensure your success. * Flexible scheduling and rotating weekends. * Paid training and opportunities for career growth and advancement. * Competitive pay and benefits package. **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex. Apply Now! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job