**Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Critical Shifts**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Phone and Chat Specialist. At blithequark, we understand the importance of connecting healthcare professionals with critical shifts in hospitals and healthcare facilities across the country. Our team of experts plays a vital role in ensuring that these essential workers have the necessary credentials and support to provide top-notch care to patients in need. As a Phone and Chat Specialist, you will be an integral part of this critical team, working closely with nurses and healthcare facilities to verify credentials, facilitate communication, and provide exceptional customer service. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals to deliver exceptional care by connecting them with the resources and support they need to succeed. With a strong commitment to customer service and a passion for making a difference, we are dedicated to building a team of talented professionals who share our vision. **Responsibilities** As a Phone and Chat Specialist at blithequark, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Managing multiple chat channels simultaneously to provide exceptional customer service * Following established communication scripts to handle various topics and ensure consistency * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and client resources to accurately handle calls and provide support * Performing data entry and customer service skills to ensure seamless communication * Navigating online efficiently to access necessary resources and information * Working requests/records received for those requesting to sign up for a shift * Identifying customers' needs, researching to see if request has credentials needed * Skillfully transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Remaining positive and professional in all customer interactions * Flexibility to cross-train as requested **Qualifications** To succeed in this role, you will need: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and proficiency in navigating online resources * Previous remote work from home experience a plus * Quick learner and able to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills along with active listening * A background check applicable with state and federal laws is required **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in navigating online resources and software applications * Ability to work independently and as part of a team * Flexibility to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with the training, support, and opportunities they need to succeed in their careers. As a Phone and Chat Specialist, you will have access to: * Paid training program to ensure you have the skills and knowledge needed to excel in your role * Ongoing coaching and feedback to help you improve your performance * Opportunities for career advancement and professional growth * Access to industry-leading software and technology to support your work * Collaborative and supportive team environment **Work Environment and Company Culture** At blithequark, we value a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on: * Respect and empathy for all employees and customers * Open communication and transparency * Collaboration and teamwork * Continuous learning and professional growth * Recognition and reward for outstanding performance **Compensation, Perks, and Benefits** As a Phone and Chat Specialist at blithequark, you will enjoy: * Starting pay of $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance * Work hours: Shifts between 7:00am-7:00pm (CST) Work Days: Mon-Fri and rotating weekends * Paid training program: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) * Status: Full Time 40 hours * Equipment provided: Option-Equipment will be shipped to you for full-time permanent employees * Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) **Hardware/Software Requirements** To ensure seamless communication and performance, you will need: * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB headset * Up-to-date antivirus software must be installed on the platform and a recent scan completed * Firewall must be enabled * Click here for the BYOD policy for full detailed list of requirements **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we invite you to apply for the Phone and Chat Specialist role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Join our team today and become part of a dynamic and supportive community that is dedicated to making a positive impact in the lives of others!** Apply for this job