Experienced Pharmacy Technician - Data Entry and Customer Service Specialist in a Dynamic Remote Environment

Bringing Your Heart to CVS Health: Join Our Team as a Pharmacy Technician At CVS Health, we're driven by a singular purpose: to bring our heart to every moment of your health. As a leading healthcare company, we're committed to delivering enhanced, human-centric care that's both personal and convenient. Our team is the heartbeat of this mission, and we're looking for talented individuals like you to join us as a Pharmacy Technician - Data Entry and Customer Service Specialist. About the Role: Pharmacy Technician - Data Entry and Customer Service As a Front End Pharmacy Technician with Omnicare, a CVS Health Company, you'll be an integral part of our team, working in a closed-door pharmacy environment. Your role will be multifaceted, focusing on order entry tasks, collaboration with pharmacists and other team members to ensure accurate medication dispensing, and delivering exceptional customer service. You'll be the linchpin in our efforts to provide top-notch care to patients in skilled nursing facilities, assisted living communities, and chronic care settings. Key Responsibilities: Perform order entry tasks with precision and efficiency, ensuring timely and accurate processing of prescriptions. Collaborate with pharmacists and other team members to ensure the medication dispensing process is seamless and error-free. Triage customer service requests effectively, directing inquiries to the appropriate department and resolving issues promptly. Calculate and verify correct dosages based on prescriptions, demonstrating a strong understanding of pharmaceuticals and their applications. Assist in reviewing narcotic prescriptions to ensure they are processed in a timely manner, adhering to regulatory requirements. Provide critical information to dispensing pharmacists regarding allergies, drug interactions, therapeutic duplications, and other flagged concerns. Create and maintain accurate and up-to-date customer records, ensuring confidentiality and compliance with relevant laws and regulations. Deliver exceptional customer service, responding to patient and customer inquiries in a professional and compassionate manner. What You Bring: Essential Qualifications To succeed in this role, you'll need: Certification, licensure, or registration as a pharmacy technician, as required by state law. A minimum of one (1) year of experience as a pharmacy technician or in a call center environment, demonstrating your ability to handle customer service and data entry tasks effectively. A high school diploma or equivalent (GED), with verifiable educational credentials. Strong communication and interpersonal skills, with the ability to work collaboratively as part of a team. A detail-oriented approach to work, with a focus on accuracy and precision in data entry and customer service tasks. Preferred Qualifications: Additional Skills and Experience While not required, the following qualifications can enhance your application: Prior experience in the long-term care industry, providing a deeper understanding of the specific needs and challenges in this sector. PTCB National Certification, demonstrating your expertise and commitment to the profession. Compensation and Benefits: Rewarding Your Contributions At CVS Health, we recognize the value of our team members and offer a comprehensive compensation and benefits package. The typical pay range for this role is $17.00 - $28.46 per hour, depending on factors such as experience, education, and geography. In addition to competitive pay, you'll enjoy a range of benefits, including: Comprehensive medical, dental, and vision benefits. A 401(k) retirement savings plan and Employee Stock Purchase Plan. Fully-paid term life insurance and short-term and long-term disability benefits. Numerous well-being programs and education assistance opportunities. Free development courses and a CVS store discount. Discount programs with participating partners. Paid Time Off (PTO) and paid holidays throughout the calendar year. Up to $10,000 reimbursement for expenses related to building a family, including adoption, surrogacy, and doula services. Career Growth and Development: Investing in Your Future At CVS Health, we're committed to the growth and development of our team members. As a Pharmacy Technician - Data Entry and Customer Service Specialist, you'll have access to: Paid training and tuition support to enhance your skills and knowledge. Cross-training opportunities to broaden your expertise and career prospects. Leadership and development courses to prepare you for future leadership roles. Our Culture and Work Environment: A Collaborative and Supportive Team At CVS Health, we pride ourselves on a culture that values collaboration, innovation, and a commitment to delivering exceptional care. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, learning, and success. Our employees embody our core values, demonstrating self-discipline, hard work, curiosity, trustworthiness, humility, and truthfulness. They make choices that benefit the team, collaborate to achieve common goals, and drive our mission forward. Join Us: Take the First Step If you're driven by purpose and passionate about delivering exceptional care, we want to hear from you. Apply now to join our team as a Pharmacy Technician - Data Entry and Customer Service Specialist and become part of a company that's transforming the healthcare landscape. Ready to take the next step? Click apply now and let's get started! Apply for this job