Experienced Pharmacy Technician – Clinical Customer Care (Remote) Role at careerzynith
At careerzynith, we're dedicated to revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to delivering exceptional customer experiences and innovative solutions that make a real difference in people's lives. We're now seeking an experienced and highly skilled Pharmacy Technician to join our Clinical Customer Care team in a remote setting. If you're passionate about delivering top-notch customer service, have a strong background in pharmacy operations, and are eager to take on new challenges, we'd love to hear from you!
**About careerzynith**
careerzynith is a forward-thinking organization that's passionate about empowering people to take control of their health and wellness. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences and deliver innovative solutions that make a real difference in people's lives. As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction.
**Key Responsibilities**
As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Your key responsibilities will include:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all careerzynith Pharmacy's policies and procedures, as well as careerzynith Pharmacy products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Constant collaboration with teammates
* Customer-centric and commitment to quality
* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies**
To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive customer information
* Strong customer service skills and a customer-centric approach
* Ability to work autonomously and proactively identify areas for improvement
* Strong collaboration and teamwork skills
* Ability to adapt to changing priorities and circumstances
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to a range of learning and development opportunities, including:
* On-the-job training and mentorship
* Regular feedback and coaching
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Customer-centricity and a commitment to quality
* Innovation and continuous improvement
* Diversity, equity, and inclusion
* Employee well-being and work-life balance
**Compensation, Perks, and Benefits**
As a Pharmacy Technician on our Clinical Customer Care team, you'll receive a competitive salary and a range of benefits, including:
* A competitive salary that reflects your skills and experience
* Comprehensive health insurance and wellness programs
* Retirement savings plan and other benefits
* Flexible work arrangements and remote work options
* Access to industry-leading training and development programs
* A dynamic and supportive work environment that encourages collaboration and innovation
**Conclusion**
If you're a motivated and experienced Pharmacy Technician who's passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! As a remote employee on our Clinical Customer Care team, you'll have the opportunity to work in a dynamic and collaborative environment that's committed to excellence, innovation, and customer satisfaction. Apply now to join our team and take the first step towards a rewarding and challenging career with careerzynith!
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking organization that's passionate about empowering people to take control of their health and wellness. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences and deliver innovative solutions that make a real difference in people's lives. As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction.
**Key Responsibilities**
As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Your key responsibilities will include:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all careerzynith Pharmacy's policies and procedures, as well as careerzynith Pharmacy products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Constant collaboration with teammates
* Customer-centric and commitment to quality
* Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies**
To succeed in this role, you'll need to possess a unique blend of skills and competencies, including:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive customer information
* Strong customer service skills and a customer-centric approach
* Ability to work autonomously and proactively identify areas for improvement
* Strong collaboration and teamwork skills
* Ability to adapt to changing priorities and circumstances
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to a range of learning and development opportunities, including:
* On-the-job training and mentorship
* Regular feedback and coaching
* Opportunities for career advancement and professional growth
* Access to industry-leading training and development programs
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Customer-centricity and a commitment to quality
* Innovation and continuous improvement
* Diversity, equity, and inclusion
* Employee well-being and work-life balance
**Compensation, Perks, and Benefits**
As a Pharmacy Technician on our Clinical Customer Care team, you'll receive a competitive salary and a range of benefits, including:
* A competitive salary that reflects your skills and experience
* Comprehensive health insurance and wellness programs
* Retirement savings plan and other benefits
* Flexible work arrangements and remote work options
* Access to industry-leading training and development programs
* A dynamic and supportive work environment that encourages collaboration and innovation
**Conclusion**
If you're a motivated and experienced Pharmacy Technician who's passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! As a remote employee on our Clinical Customer Care team, you'll have the opportunity to work in a dynamic and collaborative environment that's committed to excellence, innovation, and customer satisfaction. Apply now to join our team and take the first step towards a rewarding and challenging career with careerzynith!
Apply for this job