**Experienced Pharmacy Customer Service Representative – Patient Care and Retail Operations**

At arenaflex, we're committed to delivering exceptional patient care and retail experiences that exceed our customers' expectations. As an Experienced Pharmacy Customer Service Representative, you'll play a vital role in providing top-notch service, ensuring seamless operations, and promoting a positive and inclusive work environment. **About arenaflex** arenaflex is a leading healthcare and retail organization dedicated to improving the lives of our customers and communities. With a strong commitment to innovation, quality, and customer satisfaction, we strive to create a workplace culture that values diversity, inclusivity, and employee growth. Our team members are passionate about delivering exceptional patient care, retail experiences, and community engagement. **Key Responsibilities** As an Experienced Pharmacy Customer Service Representative, you'll be responsible for: * Providing exceptional customer service, ensuring a welcoming and inclusive environment for all patients and customers * Registering sales, processing transactions, and handling customer inquiries in a timely and efficient manner * Assisting pharmacists in the practice of pharmacy, including entering patient and drug data, filling prescriptions, and verifying accuracy * Maintaining a clean and organized store environment, including counters, cabinets, and inventory management * Performing various administrative tasks, such as processing returns, exchanges, and refunds, as well as handling phone calls and customer inquiries * Assisting with inventory management, including ordering, unpacking, and storing shipments of pharmaceuticals * Ensuring compliance with state and local laws regarding regulated products, such as tobacco and alcoholic beverages * Participating in visual merchandising, including constructing and maintaining displays, resets, and revisions * Assisting with food and product placement, including separation of raw and pre-cooked items, and stock rotation using the first-in, first-out method * Operating knowledge of store systems and equipment, including digital passport image service, poster print, and innovative devices * Providing customer service in the photo location, including digital passport image service, poster print, and innovative devices * Assisting with exterior and interior maintenance, ensuring a clean, neat, and orderly store environment and appearance **Customer Experience** As an Experienced Pharmacy Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service and ensuring a positive experience for all patients and customers. Your responsibilities will include: * Engaging customers and patients through greeting, offering assistance, and resolving issues in a timely and efficient manner * Fostering a culture of excellent customer service, including interpersonal skills, such as greeting, eye contact, and courtesy * Recommending products and services to customers, including promotional, seasonal, and notable structures * Providing proactive assistance, identifying customer needs, and servicing until satisfied **Operations** As an Experienced Pharmacy Customer Service Representative, you'll be responsible for ensuring seamless operations, including: * Registering customer purchases, collecting cash, and distributing change as requested * Processing voids, returns, rain tests, refunds, and exchanges as needed * Maintaining counters and cabinets, including inventory management and data entry * Assisting pharmacists in scheduling and maintaining work float * Reporting prescription errors to pharmacists on duty and adhering to company guidelines and policies regarding pharmacy errors and best practice software * Handling phone calls that do not require the personal attention of the pharmacist, including those to physicians * Processing guide claims for third-party application prescription services in a timely and efficient manner **Education & Personal Development** As an Experienced Pharmacy Customer Service Representative, you'll have opportunities for education and personal development, including: * Earning and continuing percent certification through the unique percent education program and/or state required certification/registration * Attending training and completing PPLs assigned by supervisor or company, and acquiring continuing training credit * Keeping knowledge and skills in healthcare and pharmacy, including current information and trends **Simple Qualifications** To be successful as an Experienced Pharmacy Customer Service Representative, you'll need: * Fluency in reading, writing, and speaking English (except in Puerto Rico) * Willingness to work flexible hours, including evenings and weekend shifts **Why Join arenaflex?** At arenaflex, we offer a dynamic and inclusive work environment, opportunities for education and personal development, and a competitive compensation package. As an Experienced Pharmacy Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional patient care, retail experiences, and community engagement. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and retail experiences, we encourage you to apply for this exciting opportunity. Visit our website at [arenaflex website URL] to learn more about our company culture, benefits, and career opportunities. Apply for this job