**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

**Job Summary:** arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing prescriptions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. **About arenaflex:** arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our team of dedicated professionals is committed to making a positive impact in the lives of our customers and patients. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. **Key Responsibilities:** * Provides exceptional customer service to patients and customers, responding to their inquiries and resolving issues in a timely and professional manner * Registers sales on assigned sales register, collects cash, and distributes change as required; processes voids, returns, delays, discounts, and trades as necessary * Maintains accurate and up-to-date records, including patient and medication information, using arenaflex's pharmacy systems * Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including entering patient and medication data, filling prescriptions, and checking for potential interactions * Reports any prescription errors to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding prescription errors and the Quality Improvement Program * Handles calls that do not require individual attention from the pharmacist, including those to doctors * Processes (revises and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director * Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications * Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications * Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products) * Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as assigned * Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves) * Has working knowledge of store systems and store equipment * Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items * Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers requests to customers as they arrive at the store) * Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance * Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues * Completes special tasks and other assignments as assigned **Essential Qualifications:** * Bachelor's degree * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Basic computer skills and knowledge of store systems * Ability to work a flexible schedule, including nights and weekend hours * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications:** * 6 months of experience in a retail environment * Previous work experience with arenaflex * Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications * Familiarity with store stock control * PTCB certification **Skills and Competencies:** * Strong customer service skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills * Basic computer skills and knowledge of store systems * Ability to work in a fast-paced environment and adapt to changing priorities * Strong attention to detail and accuracy * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to ongoing training and development opportunities * Competitive compensation and benefits package **Work Environment and Company Culture:** * arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration * Our team of dedicated professionals is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers and patients * We offer a dynamic and supportive work environment that encourages creativity, innovation, and teamwork * arenaflex is an equal opportunities employer and welcomes applications from diverse candidates **Compensation, Perks, and Benefits:** * Competitive hourly rate of $25/hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career advancement and professional growth * Access to ongoing training and development opportunities **Conclusion:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a positive impact in the lives of our customers and patients, while also developing your skills and knowledge in a dynamic and supportive work environment. Apply now to join our team and start your career with arenaflex! Apply for this job