**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience**

At arenaflex, we're committed to revolutionizing the way people live, work, and interact with our brand. As a Pharmacy Customer Service Associate, you'll play a vital role in delivering exceptional patient care and customer experience, while upholding the highest standards of professionalism and integrity. If you're passionate about making a difference in people's lives and are eager to join a dynamic team, we invite you to explore this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. Our mission is to improve the lives of our customers and patients by delivering high-quality products and services. With a strong commitment to community involvement and social responsibility, we strive to make a positive impact on the world around us. **Job Summary** As a Pharmacy Customer Service Associate, you'll be responsible for providing exceptional customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized store environment. You'll work closely with our pharmacy team to ensure seamless patient care and customer satisfaction. If you're a team player with excellent communication skills and a passion for delivering exceptional patient care, we encourage you to apply. **Key Responsibilities** * Models and delivers a distinctive and delightful customer experience, engaging customers and patients through greeting, offering assistance, and resolving issues. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. * Assists pharmacists with prescription processing, including using pharmacy systems to obtain patient and drug information and process prescriptions. * Maintains a clean and organized store environment, including counters, shelves, and inventory. * Processes voids, returns, rain checks, refunds, and exchanges as needed. * Recommends items for sale to customers and recommends trade-up and/or companion items. * Takes customer to OTC aisle when possible to assist in locating products. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information. * Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processes manual claims for third-party program prescription services in a timely and efficient manner. * Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures. * Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico). * Requires willingness to work flexible schedule, including evenings and weekend hours. * High school diploma or equivalent required. * PTCB certification through the designated PTCB training program and/or state required certification/registration. **Preferred Qualifications** * Six months of experience in a retail environment. * Prior work experience with arenaflex. * Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications. * Good computer skills. * Knowledge of store inventory control. * PTCB certification. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Strong attention to detail and accuracy. * Ability to work effectively in a team environment. * Strong customer service skills and a passion for delivering exceptional patient care. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Customer Service Associate, you'll have opportunities to: * Develop your skills and knowledge in pharmacy operations and customer service. * Participate in ongoing training and development programs to enhance your performance and career growth. * Collaborate with our pharmacy team to improve patient care and customer satisfaction. * Contribute to the success of our pharmacy department and the company as a whole. **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and open communication. As a Pharmacy Customer Service Associate, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional patient care and customer experience. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $16 - $18 per hour. * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for career growth and professional development. * Discounts on arenaflex products and services. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and customer experience, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job