**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care and Customer Experience**

At arenaflex, we are committed to providing exceptional patient care and customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while assisting our pharmacists in the practice of pharmacy. If you are passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. Our pharmacies are committed to providing exceptional patient care, while delivering a distinctive and delightful customer experience. We are passionate about our mission to make a positive impact on the lives of our patients and customers, and we are seeking talented individuals who share our vision. **Key Responsibilities** As an Experienced Pharmacy Customer Service Associate, you will be responsible for: * Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service * Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions * Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience * Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience * Providing customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed * Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records * Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions * Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program * Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians * Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager * Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals * Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products) * Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise * Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves) * Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products * Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance * Complying with all company policies and procedures; maintaining respectful relationships with coworkers **Essential Qualifications** * Must be fluent in reading, writing, and speaking English (except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours * Must have a high school diploma or equivalent * Must have a valid driver's license (if applicable) * Must be able to lift up to 25 pounds and stand for long periods of time **Preferred Qualifications** * Six months of experience in a retail environment * Prior work experience with arenaflex * Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications * Good computer skills * Knowledge of store inventory control * PTCB certification **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Ability to lift up to 25 pounds and stand for long periods of time * Basic math skills to fill prescriptions accurately * Good computer skills * Knowledge of store inventory control * Ability to work flexible schedule, including evenings and weekend hours **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to: * Develop your skills and knowledge in customer service, pharmacy operations, and inventory management * Participate in training and development programs to enhance your skills and knowledge * Take on additional responsibilities and challenges to advance your career * Collaborate with other team members to achieve common goals and objectives **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As an Experienced Pharmacy Customer Service Associate, you will be part of a team that is dedicated to delivering exceptional patient care and customer experience. Our company culture is built on the following values: * Respect: We respect our customers, patients, and colleagues * Integrity: We operate with integrity and honesty in all our interactions * Excellence: We strive for excellence in everything we do * Innovation: We encourage innovation and creativity to improve our services and products * Teamwork: We work together as a team to achieve common goals and objectives **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly rate: $16 - $18 per hour * Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off * Perks: Discounts on arenaflex products and services, employee recognition and reward programs, and opportunities for career growth and development **How to Apply** If you are passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website at [insert website URL]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job