Experienced Personal Lines Customer Service Agent – Insurance Industry Expertise and Growth Opportunities
At careerzynith, we're dedicated to providing exceptional service and tailored insurance solutions to our clients. As a leading insurance agency, we're committed to fostering a culture of excellence, innovation, and growth. We're seeking a highly motivated and customer-focused individual to join our team as a Personal Lines Customer Service Agent. This role offers unparalleled opportunities for professional growth, development, and success in the insurance industry.
**About careerzynith**
careerzynith is a dynamic and forward-thinking insurance agency that has been a trusted partner to our clients for over three decades. As part of a larger organization, we've established a strong reputation for delivering quality service, competitive rates, and comprehensive coverage options. Our team of insurance professionals is dedicated to crafting a special partnership with our clients, ensuring a white-glove experience that meets their unique needs.
**Join the Winning Team**
careerzynith has been recognized as a leader in the insurance industry, ranking #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the ninth consecutive year and the #1 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2024. We're proud of our achievements and committed to continuing our success.
**What We Offer**
At careerzynith, we're dedicated to providing a comprehensive benefits package, growth-oriented culture, and opportunities for professional development. Our benefits include:
* Competitive compensation structure
* Continuous on-going training and mentorship
* Growth-oriented culture with internal promotion opportunities
* Comprehensive Benefits package including medical, dental, vision, and life insurance
* Comprehensive 401K plan with competitive employer match
* Paid time off including holidays, vacation, and personal time
* Annual incentive trip for top performers
* Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
* Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
* Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
**The Pay Range**
The pay range for a Customer Service Agent is $43,000 - $65,000 yearly (based on experience).
**What You Will Do**
As a Personal Lines Customer Service Agent, you will be responsible for:
* Managing an existing book of business, focusing on growth and retention while delivering exceptional customer service
* Routinely conducting consultative conversations with our clients to ensure all coverage needs are addressed
* Generating and selling cross-sell, referral, and up-sell opportunities
* Working with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
* Completing all required applications and documentation according to carrier and company guidelines
* Meeting personal/team qualitative and quantitative service and sales targets as assigned
* Supporting all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs
* Maintaining a professional demeanor in all interactions with both internal and external customers
**Our Ideal Candidate**
We're seeking a motivated individual who is passionate about delivering exceptional customer service and has a strong desire to grow and develop in the insurance industry. While prior experience in the insurance industry or agency setting is preferred, we're committed to training the right candidate.
**Key Attributes**
* High school or equivalent
* Property & Casualty license
* Effective and precise telephone etiquette
* 1+ years of customer service experience
* Excellent attention to detail and organizational skills
* Ability to work well independently and on a team
* Precise verbal and written communication skills
* Ability to work in a fast-paced environment
* Ability to deliver a tailored, white-glove experience to all clients
**Preferred Attributes**
* Bachelor's Degree or 1+ year(s) of relevant sales experience
* Fluency in Spanish is welcome but not required
**Licenses & Certifications**
* Required: Dept of Insurance License
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We're proud to be an inclusive and diverse organization that values the contributions of all employees.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop in the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking insurance agency that has been a trusted partner to our clients for over three decades. As part of a larger organization, we've established a strong reputation for delivering quality service, competitive rates, and comprehensive coverage options. Our team of insurance professionals is dedicated to crafting a special partnership with our clients, ensuring a white-glove experience that meets their unique needs.
**Join the Winning Team**
careerzynith has been recognized as a leader in the insurance industry, ranking #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the ninth consecutive year and the #1 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2024. We're proud of our achievements and committed to continuing our success.
**What We Offer**
At careerzynith, we're dedicated to providing a comprehensive benefits package, growth-oriented culture, and opportunities for professional development. Our benefits include:
* Competitive compensation structure
* Continuous on-going training and mentorship
* Growth-oriented culture with internal promotion opportunities
* Comprehensive Benefits package including medical, dental, vision, and life insurance
* Comprehensive 401K plan with competitive employer match
* Paid time off including holidays, vacation, and personal time
* Annual incentive trip for top performers
* Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible.
* Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost.
* Extra Perks: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
**The Pay Range**
The pay range for a Customer Service Agent is $43,000 - $65,000 yearly (based on experience).
**What You Will Do**
As a Personal Lines Customer Service Agent, you will be responsible for:
* Managing an existing book of business, focusing on growth and retention while delivering exceptional customer service
* Routinely conducting consultative conversations with our clients to ensure all coverage needs are addressed
* Generating and selling cross-sell, referral, and up-sell opportunities
* Working with customers to provide exceptional service while resolving customer requests/concerns, such as, but not limited to, billing, endorsement, copies of insurance documents, etc.
* Completing all required applications and documentation according to carrier and company guidelines
* Meeting personal/team qualitative and quantitative service and sales targets as assigned
* Supporting all company initiatives as requested, guided by our company's WE CARE values, sales culture, and business needs
* Maintaining a professional demeanor in all interactions with both internal and external customers
**Our Ideal Candidate**
We're seeking a motivated individual who is passionate about delivering exceptional customer service and has a strong desire to grow and develop in the insurance industry. While prior experience in the insurance industry or agency setting is preferred, we're committed to training the right candidate.
**Key Attributes**
* High school or equivalent
* Property & Casualty license
* Effective and precise telephone etiquette
* 1+ years of customer service experience
* Excellent attention to detail and organizational skills
* Ability to work well independently and on a team
* Precise verbal and written communication skills
* Ability to work in a fast-paced environment
* Ability to deliver a tailored, white-glove experience to all clients
**Preferred Attributes**
* Bachelor's Degree or 1+ year(s) of relevant sales experience
* Fluency in Spanish is welcome but not required
**Licenses & Certifications**
* Required: Dept of Insurance License
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We're proud to be an inclusive and diverse organization that values the contributions of all employees.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop in the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
Apply for this job