Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support
At careerzynith, we are committed to providing exceptional patient care and customer service in the home medical equipment industry. As a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment, we strive to empower patients to manage their health and treatment at home. We are seeking a dedicated and compassionate Patient Care Customer Service Coordinator to join our team in Murray, KY.
**About careerzynith**
careerzynith is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients nationwide. Our mission is to make a positive impact on patients' lives by delivering exceptional care and support.
**Overview and Responsibilities**
We are seeking a highly motivated and customer-focused Patient Care Customer Service Coordinator to join our Sleep Central Murray, KY Operations team. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Coordinator, you will be the primary point of contact for patients, providing exceptional customer service and support to ensure their needs are met.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our Online Pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment preferred
* Strong customer service background preferred
* Ability to pass a background investigation, drug screen, and obtain a valid driver's license in the state of residence with a clean driving record (when applicable for the position)
**Skills, Knowledge, and Abilities:**
* Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Work Environment:**
* Office environment
* Must be able to sit, walk, stand, talk, or listen for extended periods
* Requires close vision to small print on computer and/or paperwork
**Benefits:**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities:**
At careerzynith, we believe in investing in our employees' growth and development. As a Patient Care Customer Service Coordinator, you will have opportunities to advance your career and take on new challenges. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role and beyond.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients nationwide. Our mission is to make a positive impact on patients' lives by delivering exceptional care and support.
**Overview and Responsibilities**
We are seeking a highly motivated and customer-focused Patient Care Customer Service Coordinator to join our Sleep Central Murray, KY Operations team. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Coordinator, you will be the primary point of contact for patients, providing exceptional customer service and support to ensure their needs are met.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our Online Pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment preferred
* Strong customer service background preferred
* Ability to pass a background investigation, drug screen, and obtain a valid driver's license in the state of residence with a clean driving record (when applicable for the position)
**Skills, Knowledge, and Abilities:**
* Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Work Environment:**
* Office environment
* Must be able to sit, walk, stand, talk, or listen for extended periods
* Requires close vision to small print on computer and/or paperwork
**Benefits:**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities:**
At careerzynith, we believe in investing in our employees' growth and development. As a Patient Care Customer Service Coordinator, you will have opportunities to advance your career and take on new challenges. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role and beyond.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Apply for this job