**Experienced Patient Billing Customer Service Support Representative – Remote Work Opportunity with Flexible Shift Schedule**

Are you a customer service professional with a passion for delivering exceptional experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our Patient Billing Customer Service team at arenaflex, a leading global life sciences company that's accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Patient Billing Customer Service Support Representative, you'll play a vital role in helping patients navigate the complexities of medical billing and insurance claims. Your exceptional communication skills, attention to detail, and ability to work independently will make you an invaluable asset to our team. With a focus on innovation and continuous improvement, you'll have the opportunity to grow and develop your skills, pursue career-building opportunities, and make a real difference in the lives of our patients. **About arenaflex** arenaflex is a global life sciences company that's committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients. We're proud to be a leader in the industry, and we're excited to have you join our team. **Responsibilities:** * Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing empathetic and informative support to resolve billing inquiries and concerns. * Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations. * Utilize multiple resources to resolve patient inquiries while on the phone, maintaining a high level of performance and productivity. * Develop proficiency with our processes and systems through a structured training program, ensuring seamless integration into our team. * Collaborate with colleagues to achieve team goals and objectives, fostering a culture of teamwork and mutual support. **Key Performance Indicators:** * Answer 80+ inbound calls per day with a first-call resolution rate of 80% or higher. * Resolve 90% or more of patient inquiries on the first call. * Maintain a customer satisfaction rating of 90% or higher. * Meet or exceed productivity goals, including answering calls, resolving inquiries, and initiating payment plans. **Knowledge, Skills, and Abilities:** * Ability to work and learn in a fast-paced environment, with a focus on attention to detail and exceptional organizational skills. * Excellent communication skills, with the ability to effectively interact with patients, healthcare providers, and insurance carriers. * Proficiency navigating multiple computer screens and applications, with a strong understanding of alpha-numeric data entry. * Ability to work independently, managing time and tasks effectively to meet productivity goals. * Strong problem-solving skills, with a focus on finding creative solutions to complex billing and insurance challenges. **Qualifications:** * High School Diploma or equivalent required. * Minimum 1+ year work experience required, with a strong preference for previous experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments. * Previous interaction and communication with patients regarding medical information is highly desirable. * Technical requirements include a reliable internet connection with a minimum download speed of 50 megabytes per second, a dedicated workspace with minimal distractions, and the ability to connect equipment to a router/modem with an Ethernet cord. **Why Join Our Team?** * Work from home opportunity with a flexible shift schedule (Monday-Friday, 11am-8pm EST). * Quarterly variable bonus potential, with opportunities for career growth and advancement. * Generous paid time off, medical, vision, and dental insurance options, flexible spending accounts, and 401(k) and Employee Stock Purchase plans. * No-charge lab testing, fitness reimbursement program, and many more incentives to support your well-being and career development. **Benefits:** * Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. * Casual, PRN, and part-time employees regularly scheduled to work less than 20 hours per week are eligible to participate in the 401(k) plan only. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer, committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We make employment decisions based on the needs of our business and the qualifications and merit of the individual, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **How to Apply:** If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are making a real difference in the lives of patients around the world. **Application Window Closes:** June 25, 2025 **Pay Range:** $15.25-$16.00 or State/Local minimum wage, if higher. **Shift Differential:** 10% shift differential for residents in the Eastern time zone. **Note:** During training, the hours will be 9am-6pm EST. What We Offer * A dynamic and supportive work environment that encourages growth and development. * Opportunities for career advancement and professional growth. * A comprehensive benefits package that includes medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. * A flexible shift schedule that allows you to work from home and balance your work and personal life. * Quarterly variable bonus potential, with opportunities for career growth and advancement. * No-charge lab testing, fitness reimbursement program, and many more incentives to support your well-being and career development. Why arenaflex? * arenaflex is a leading global life sciences company that's committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. * Our team of dedicated professionals is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients. * We're proud to be a leader in the industry, and we're excited to have you join our team. How to Apply If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are making a real difference in the lives of patients around the world. Application Window Closes: June 25, 2025 Pay Range: $15.25-$16.00 or State/Local minimum wage, if higher. Shift Differential: 10% shift differential for residents in the Eastern time zone. Note: During training, the hours will be 9am-6pm EST. Apply now and join our team of dedicated professionals who are making a real difference in the lives of patients around the world. Equal Opportunity Employer: arenaflex is proud to be an Equal Opportunity Employer, committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We make employment decisions based on the needs of our business and the qualifications and merit of the individual, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Benefits: * Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan. * Casual, PRN, and part-time employees regularly scheduled to work less than 20 hours per week are eligible to participate in the 401(k) plan only. Why Join Our Team? * Work from home opportunity with a flexible shift schedule (Monday-Friday, 11am-8pm EST). * Quarterly variable bonus potential, with opportunities for career growth and advancement. * Generous paid time off, medical, vision, and dental insurance options, flexible spending accounts, and 401(k) and Employee Stock Purchase plans. * No-charge lab testing, fitness reimbursement program, and many more incentives to support your well-being and career development. Responsibilities: * Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing empathetic and informative support to resolve billing inquiries and concerns. * Initiate payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations. * Utilize multiple resources to resolve patient inquiries while on the phone, maintaining a high level of performance and productivity. * Develop proficiency with our processes and systems through a structured training program, ensuring seamless integration into our team. * Collaborate with colleagues to achieve team goals and objectives, fostering a culture of teamwork and mutual support. Key Performance Indicators: * Answer 80+ inbound calls per day with a first-call resolution rate of 80% or higher. * Resolve 90% or more of patient inquiries on the first call. * Maintain a customer satisfaction rating of 90% or higher. * Meet or exceed productivity goals, including answering calls, resolving inquiries, and initiating payment plans. Knowledge, Skills, and Abilities: * Ability to work and learn in a fast-paced environment, with a focus on attention to detail and exceptional organizational skills. * Excellent communication skills, with the ability to effectively interact with patients, healthcare providers, and insurance carriers. * Proficiency navigating multiple computer screens and applications, with a strong understanding of alpha-numeric data entry. * Ability to work independently, managing time and tasks effectively to meet productivity goals. * Strong problem-solving skills, with a focus on finding creative solutions to complex billing and insurance challenges. Qualifications: * High School Diploma or equivalent required. * Minimum 1+ year work experience required, with a strong preference for previous experience in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environments. * Previous interaction and communication with patients regarding medical information is highly desirable. * Technical requirements include a reliable internet connection with a minimum download speed of 50 megabytes per second, a dedicated workspace with minimal distractions, and the ability to connect equipment to a router/modem with an Ethernet cord. Apply for this job