Experienced Part-Time Team Member - Customer Experience & Sales Growth at JOANN

Unlock Your Potential as a Part-Time Team Member at JOANN Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a dynamic, fast-paced retail environment? JOANN, a leading specialty retailer of crafts and sewing supplies, is seeking an experienced Part-Time Team Member to join their team at 2050 W University Dr Suite 250 McKinney, TX 75070. As a Part-Time Team Member, you will play a crucial role in creating an engaging and welcoming store experience, driving sales, and embodying the JOANN brand values. About JOANN JOANN is a beloved brand that has been inspiring creativity and making crafting and sewing accessible to everyone for over 70 years. With a rich history and a strong commitment to customer satisfaction, JOANN is dedicated to providing an exceptional shopping experience that makes customers feel valued and supported. As a Part-Time Team Member, you will be an integral part of the JOANN team, working collaboratively with colleagues to drive sales, provide excellent customer service, and maintain a visually appealing store environment. Key Responsibilities As a Part-Time Team Member at JOANN, your primary responsibilities will include: Delivering Exceptional Customer Experiences: Greet every JOANN customer and use the F.A.S.T. service model to meet their needs. Ask open-ended questions to understand customers' project needs and escort them to the desired product's location. Engage in friendly conversation with customers while serving them at the cutting counter, cash register, and sales floor. Driving Sales Growth: Proactively drive sales through product knowledge, suggestive selling, and innovative merchandising. Build strong customer relationships to the JOANN brand. Invite customers to participate in store activities such as Education Classes and Custom Framing. Maintaining a Visually Appealing Store Environment: Stock shelves accurately according to planogram while maintaining high productivity and attention to detail. Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up spills/messes. Unloads freight from the truck and sorts it according to company procedures. Supporting Team Members: Assist other Team Members with tasks to ensure the team exceeds expectations set by Store Management. Work collaboratively with Store Management and other Team Members on projects. Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. Essential and Preferred Qualifications To be successful as a Part-Time Team Member at JOANN, you will need: Essential Qualifications: No prior experience required; JOANN provides comprehensive training to ensure your success. Ability to work a varied schedule based on business needs. Excellent communication and interpersonal skills. Ability to lift up to 50 pounds unassisted and group lift +50 pounds up to -97 pounds. Preferred Qualifications: 1-3 years of previous experience in a customer-centric environment. Previous retail or sales experience. Knowledge of crafts and sewing supplies (or willingness to learn). Skills and Competencies To excel as a Part-Time Team Member at JOANN, you will need to possess the following skills and competencies: Excellent customer service skills. Strong communication and interpersonal skills. Ability to work collaboratively with others. Flexibility to work a varied schedule. Basic math skills and accuracy with handling cash and operating a point-of-sale system. Physical stamina to stand for long periods, lift, and move merchandise. Career Growth Opportunities and Learning Benefits At JOANN, we are committed to helping our Team Members grow and develop their skills. As a Part-Time Team Member, you will have access to: Comprehensive training programs to enhance your product knowledge and customer service skills. Opportunities for career advancement and professional growth. Ongoing feedback and coaching to help you succeed in your role. Work Environment and Company Culture At JOANN, we pride ourselves on creating a welcoming and inclusive work environment that values diversity and promotes teamwork. As a Part-Time Team Member, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving sales growth. Compensation, Perks, and Benefits JOANN offers a competitive compensation package, including: A competitive hourly rate. Opportunities for overtime and bonuses. Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement plan, and employee stock purchase plan. Paid Time Off and Sick Time. Tuition Reimbursement program. Team Member Discount on JOANN products. Join Our Team! If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team! Don't miss this chance to join the JOANN team and start your journey to a rewarding and fulfilling career. Apply today! Apply for this job