Experienced Part Time Remote Customer Service Specialist for Healthcare Industry – Utilizing Electronic Health Records and Providing Exceptional Patient Care

Introduction to arenaflex arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, arenaflex is committed to delivering high-quality healthcare services to patients in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our team of dedicated healthcare professionals is passionate about improving the health and well-being of the communities we serve, and we are now seeking an experienced Part Time Remote Customer Service Specialist to join our team. Job Overview As a Part Time Remote Customer Service Specialist at arenaflex, you will play a vital role in providing exceptional customer service to our patients, healthcare providers, and facilities. You will be responsible for answering a high volume of inbound calls, navigating our electronic health record system, and facilitating patient healthcare needs. If you have recent healthcare or customer service experience and are looking for a part-time opportunity with a leading healthcare organization, we encourage you to apply for this exciting role. Key Responsibilities Navigate the electronic health record system to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA. Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations. Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary. Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions. Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations. Essential Qualifications To be successful in this role, you will need to have a High School Diploma or GED and 2-5 years of experience in a customer-facing role, preferably in the healthcare industry. You will also need to have excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and a strong attention to detail. Additionally, you will need to have a typing speed of at least 35 words per minute with 90% accuracy and be able to work a part-time schedule of 28 hours per week. Preferred Qualifications While not required, having recent healthcare experience and knowledge of electronic health record systems would be highly beneficial in this role. You will also need to have a strong understanding of customer service principles and practices, as well as the ability to work in a remote environment with minimal supervision. Skills and Competencies To excel in this role, you will need to have strong critical thinking and problem-solving skills, the ability to work in a fast-paced environment, and excellent communication and interpersonal skills. You will also need to be highly organized and able to manage multiple tasks and priorities simultaneously. Additionally, you will need to have a strong attention to detail and the ability to maintain confidentiality and handle sensitive information with discretion. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Part Time Remote Customer Service Specialist, you will have access to a range of training and development programs, including our BJC Institute for Learning and Development. You will also have the opportunity to work with a talented team of healthcare professionals who are passionate about delivering exceptional patient care. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, professional, and inclusive, and we strive to provide our employees with a positive and engaging work experience. As a remote employee, you will be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload in a way that works best for you. Compensation, Perks, and Benefits As a Part Time Remote Customer Service Specialist at arenaflex, you will be eligible for a range of benefits, including comprehensive medical, dental, vision, life insurance, and legal services. You will also have access to disability insurance, a pension plan, and a 401(k) plan with company match. Additionally, you will be eligible for tuition assistance, paid time off, and adoption assistance. We offer a competitive compensation package and a range of perks and benefits that are designed to support your physical, emotional, social, and financial well-being. Conclusion If you are a motivated and customer-focused individual who is looking for a part-time opportunity with a leading healthcare organization, we encourage you to apply for this exciting role. As a Part Time Remote Customer Service Specialist at arenaflex, you will have the opportunity to work with a talented team of healthcare professionals, provide exceptional customer service to our patients and healthcare providers, and contribute to the delivery of high-quality healthcare services. Don't miss out on this opportunity to join our team and make a difference in the lives of our patients and communities. Apply today to become a part of the arenaflex team! Apply for this job